Organizational Change Management (OCM) Lead, Managed Services

Duluth, GA

$78.57 Per Hour
Instant Apply

5 days ago

Job Description

Our Client, an IT Services and Consultant company, is looking for an Organizational Change Management (OCM) Lead, Managed Services for their Duluth, GA/Hybrid location.

Responsibilities:

Lead and manage a team of three OCM practitioners, assigning work, coaching, and reviewing deliverables
Develop and execute the overall change management strategy and plan for the managed services transition
Conduct stakeholder analysis and change impact assessments across impacted business and IT groups
Build stakeholder alignment with client executives, sponsors, and functional leaders; facilitate leadership alignment sessions
Design and deliver the communications strategy and plan, and draft executive, leader, and end-user communications
Establish and manage a change network (change champions, leader toolkits, talking points, FAQs)
Partner with transition and knowledge transfer leads to support handoffs from the client and incumbent teams to the managed services team
Support new role definitions, process changes, and service model adoption (intake, ticketing, SLAs, escalation paths)
Coordinate training needs analysis and readiness activities with training leads
Define and track adoption and readiness metrics; run readiness assessments and pulse surveys and report progress to leadership
Identify resistance and adoption risks early, and recommend and execute mitigation plans
Provide regular status reporting to project and client leadership

Requirements:

Experience leading change management teams
Strong communications (written, verbal, and executive presence)
Stakeholder alignment at the executive and functional leader level
Required Qualifications:
8+ years of organizational change management experience, with at least 3 years in a lead role managing OCM practitioners
Experience supporting managed services, outsourcing, or large-scale IT/operating model transitions
Proven ability to build and execute change strategies, communication plans, and stakeholder engagement plans
Strong facilitation skills with senior leaders and cross-functional groups
Proficiency with Microsoft Office (PowerPoint, Word, Excel, Teams)
Preferred Qualifications:
Prosci, ACMP (CCMP), or equivalent change management certification
Retail industry experience
Familiarity with ITIL or IT service management concepts
Consulting background working in a client-facing delivery model

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities

Why Should You Apply?

Numbers & Facts

Location	Duluth, GA
Salary	$78.57 Per Hour

Skills

Adoptionunmatched
Analysis Skillsunmatched
Business impact analysis (BIA)unmatched
Change Managementunmatched
Coachingunmatched
Communication Skillsunmatched
Consultingunmatched
Cross-Functionalunmatched
Customer Relationsunmatched
Frequently Asked Questions (FAQ)unmatched
Health Planunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Information Technology Consultingunmatched
Knowledge Transferunmatched
Leadershipunmatched
Management Strategyunmatched
Metricsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Needs Assessmentunmatched
Network Administration/Managementunmatched
Outsourcingunmatched
Progress Reportsunmatched
Retailunmatched
Service Level Agreement (SLA)unmatched
Strategic Planningunmatched
Team Lead/Managerunmatched
Training/Teachingunmatched
Writing Skillsunmatched

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