*** is seeking an experienced Organizational Change Management (OCM) Lead to support the overall IT Modernization Program. This role will serve as the internal *** OCM lead, partnering with System Integrators, business leaders, IT teams, and project teams to drive organizational readiness and adoption across the program.
The OCM Lead will coordinate change activities across modernization workstreams, with primary responsibility for stakeholder engagement, communications, training, business readiness, and adoption.
Key Responsibilities
- OCM Strategy & Planning: Develop and maintain an integrated change management approach across the IT Modernization Program, aligned with program milestones and deployments.
- SI Partner Coordination: Serve as the primary internal OCM contact for implementation partners, coordinating and reviewing partner-led change, communications, training, and adoption activities.
- Stakeholder Engagement: Identify impacted stakeholder groups, assess change impacts, and coordinate engagement with business and IT leaders.
- Communications: Develop and coordinate program communications to ensure employees understand what is changing, why it is changing, when it will affect them, and what actions are required.
- Training & Enablement: Coordinate role-based training and end-user enablement, including review of SI-developed training materials, job aids, and train-the-trainer activities.
- Business Readiness & Adoption: Assess organizational readiness for major deployments, identify adoption risks, and support go-live, hypercare, and post-launch reinforcement.
- Program Governance: Provide regular OCM status, risks, readiness, and adoption updates to the Program Manager and support executive/SteerCo reporting as needed.
Required Qualifications
- 8+ years of experience in Organizational Change Management, Business Transformation, or Change Enablement.
- Experience supporting large-scale enterprise technology or business transformation programs.
- Strong experience with stakeholder engagement, communications, training, business readiness, and adoption.
- Experience working with System Integrators or other third-party implementation partners.
- Strong executive communication, facilitation, presentation, and relationship-management skills.
- Ability to influence across business and IT organizations without direct authority.
- Experience with Salesforce, ServiceNow, ERP, CRM, or similar enterprise transformation programs preferred.
- Prosci/ADKAR or similar change management experience or certification preferred.
Job Sumary:
Organizational Change Mgt.
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EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.