Organizational Change Management/Training Coordinator

Job Title: Organizational Change Management (OCM)/ Training Coordinator

Reports to: VP, Organizational Change Management

Function/Department: Global Vertiv

Location: Westerville, OH

Vertiv, an $8.0B global organization with more than 37,000 employees, designs, builds and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. We support today's growing mobile and cloud computing markets with a portfolio of power, thermal and infrastructure management solutions.

Job Summary

The Organizational Change Management (OCM)/ Training Coordinator supports the design, development, and delivery of training programs and communications materials for the Global Product Development Office (GPDO). This role focuses on creating clear, impactful training materials, communications, process change assets and enablement solutions that ensure the adoption and utilization of new and updated systems and processes. The Training and Organizational Change Coordinator partners with stakeholders to deliver effective learning solutions while supporting project coordination, process documentation activities, and change adoption activities.

Experience and background in learning and development, communications, industrial psychology and/or organizational change management frameworks required.

Responsibilities:[AK1]

Training Development and Delivery

• Design and deliver training in e-learning, video, instructor-led, and blended formats including job aids, assessments, and learning journeys
• Apply instructional design and adult learning principles to build audience-specific content based on learner analysis
• Coordinate with Learning & Development and Organizational Change Management (OCM) to publish, test, and maintain content

Communications and Asset Creation

• Develop storyboards, scripts, multimedia assets, and communications materials that support change and business objectives
• Create scalable, localization-ready content for global audiences
• Review and edit all materials for clarity, consistency, accuracy, and accessibility

Project Coordination and Stakeholder Collaboration

• Support training and communications activities from design through deployment
• Track timelines, milestones, and resources to manage efforts
• Partner with OCM, program managers, subject matter experts, and stakeholders to develop and refine materials
• Communicate project status, escalate risks and dependencies, and incorporate feedback on time

Team Collaboration and Continuous Improvement

• Stay current on instructional design methods, learning technologies, and AI-assisted development tools
• Use learner feedback and project outcomes to improve future deliverables
• Participate in peer reviews and share best practices, tools, and templates across the team

Requirements:[AK2] [RB3]

• Bachelor's degree in Instructional Design, Communications, organizational change management or related field
• 2-3 years working in a learning or organizational change management capacity, ideally within a transformation initiative
• Experience with Organizational Change Management concepts, frameworks, or methodologies
• Proficiency in instructor-led and virtual training facilitation for large groups
• Ability and desire to work in a rapid environment supporting significant growth and capability building demands
• Experience working with Scrum and Agile methods
• Experience creating e-learning modules, job aids, work instructions, technical documentation, and assessments
• Experience with content creation tools such as Articulate Rise, Storyline, Canva, Adobe Creative Suite, Vyond, and Microsoft Office (particularly PowerPoint and Excel)
• Familiarity with Learning Management System platforms (for example, Docebo, Cornerstone, Blackboard, Workday) and basic LMS administration
• Familiarity with AI tools and enablement efforts
• Strong project coordination skills including planning, multitasking, and meeting deadlines
• Effective communication and collaboration skills across multiple business levels, including senior levels
• Prosci certification desired

This role is in our Westerville, Ohio headquarters 5 days per week with domestic and international travel up to 25%.

#LI-DS1

[AK1]This section is long but accurate

[AK2]I've cut this section down significantly but I'm sure more could be cleaned up. Thoughts? @Borland, Rachel

[RB3]I think it is good - do you want to add anything about Change in the responsibilities since Change is in the title