OSS Technician

Role :OSS Technician

Location : San Jose, CA(Onsite)

Contract

The OSS Technician provides both in-person and remote IT support for employees, ensuring timely resolution of hardware, software, operating system, and account-related issues while delivering an excellent customer experience. This role supports day-to-day IT operations, employee onboarding, conference room technology, endpoint deployment, and engineering-specific support in a fast-paced enterprise environment.

Primary Responsibilities

Provide Tier 1 and Tier 2 desktop support for Windows and Linux through walk-up support, remote sessions, phone, and Microsoft Teams (Minimal MacOS Support).

Diagnose and resolve hardware, software, networking, VPN, authentication, printing, peripheral, and operating system issues.

Image, configure, deploy, and maintain laptops and workstations using SCCM, AutoPilot and enterprise deployment standards.

Prepare and configure workstations for new hires, including monitors, docking stations, peripherals, network connectivity, and required software.

Support onboarding activities by ensuring new employees receive fully functional equipment and access to required resources.

Troubleshoot Active Directory account issues, password resets, Multi-Factor Authentication (MFA), VPN connectivity, BIOS updates, driver installations, and endpoint configuration.

Assist engineering teams with Linux workstation and Virtual Desktop Infrastructure (VDI) support, including CentOS and Red Hat environments.

Configure user access to network shares and organizational resources while following established security policies.

Maintain and troubleshoot conference room audiovisual systems to ensure reliable meeting experiences.

Participate in IT service events, endpoint health initiatives, and preventative maintenance activities, including device security checks and performance optimization.

Document troubleshooting steps, follow established IT procedures, and escalate complex issues to appropriate engineering or infrastructure teams.

Maintain high customer satisfaction while balancing service quality, response time, and company standards.

Preferred Skills

Windows, and Linux administration

SCCM / Microsoft Endpoint Configuration Manager

Active Directory

Microsoft 365

Remote support (Teams, Zoom, Remote Desktop)

VPN & MFA troubleshooting

Hardware diagnostics and repair

Customer service and communication

Enterprise desktop support

AV / Conference Room support