OSSE Special Ed Data Trainer

This position is located in the Office of State Superintendent of Education within the Office of the Chief Information Officer (CIO). This position serves as the Special Education Data Trainer within the CIO division.

The candidates will be responsible for developing training content, conducting application trainings and workshops, providing tier 2 support, assessing training, and offering instructor-led and online training.

The trainer responsibilities includes:
-Lead and partner in the design and development of training plans. Organize, prepare, and implement training sessions, Power Points, materials, guides, etc.
-Schedule training sessions in coordination with OSSE leadership, project team and other stakeholders based on training needs.
-Prepare training environments as appropriated based on the schedule sessions and workshops.
-Deliver trainings for data systems using various training methodologies.
-Analyze the effectiveness of training and workshops of the stakeholders and develop appropriate modification to the training if needed. Create and maintain assessment and feedback tools.
-Provide support on various data systems related to special education to both internal and external customers via telephone, email, virtual or in-person meetings and manage and respond to customer support tickets and various requests in a timely and accurate manner.
-Analyze both internal and external customers issues and requests while working with other team members to perform system review and problem solve. Identify areas to improve data systems, documentation, and other processes.
-Participate in business process re-engineering sessions and perform User Acceptance Testing (UAT) and quality assurance of data.
-Perform other related duties as assigned.

Minimum Education/Qualifications Requirements:
-Bachelor's degree from an accredited college or university or equivalent work experience.
-Ability to provide exceptional customer service experiences.
-Strong problem-solving skills and a solution-oriented mindset.
-Detailed oriented.
-Ability to independently and effectively collaborate with senior leadership, school staff, government agencies, advocacy groups, consultants, and vendors regardless of technical expertise to provide guidance on data systems and process improvements.
-Ability to communicate effectively, orally and in writing, and establish and maintain effective working relationships with peers, internal and external customers, and vendor staff at all levels of management
Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Experience delivering in-person, virtual and instructor-led training	Required	11	Years
Experience developing training material and system user guides	Required	11	Years
Experience planning, coordinating and conducting large scale training for internal and external users.	Required	11	Years
Experience with high volume training and related tasks in short duration	Required	5	Years
Bachelor s degree or equivalent experience	Required	15	Years
Experience providing application support.	Required	5	Years
Experience with creating digital content e.g., Camtasia, Adobe Premiere, etc.	Required	2	Years
Client Relationship Management (CRM) experience	Required	5	Years
Learning Management System experience	Required	2	Years
Strong communication skills with the ability to articulate technical terms and complex data clearly to non-technical audience bother verbally and writ	Required	5	Years
General knowledge of special education i.e., Individuals with Disabilities Education Act (IDEA)	Required	2	Years
Experience training on special education data systems such as ED Plan (EasyIEP), PowerSchool Unified Classroom Special Programs, etc	Required	2	Years
Experience supporting or using a student information system such as PowerSchool, eSchoolPLUS, Aspen, etc.	Required	2	Years
Business process analysis and improvement experience	Required	5	Years
Experience using a help desk ticketing system. 5	Required	2	Years

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	Please list candidate's email address.
Question3	Candidates submitted above the NTE vendor Rate $$.$$ of $$.$$/hour will not be considered. Do you accept this requirement?
Question4	There are no reimbursable expenses. Do you accept this requirement?
Question5	By submitting a candidate to this requisition, you are indicating your company s acceptance of the terms and conditions contained within the Supplier Agreement, and Amendment #2022-01 to the Supplier Agreement. Do you accept this requirement?

Existing Incumbent Resource?: No