Other Service Line - BPO TeamLead Operations - OPTLOP

Max Vendor Rate ####/HR
Remote
Duration: 12 months

SUBCONTRACTING ALLOWED FOR TIER 1 ONLY

Job Title: Medical Coding HC


Job Responsibilities:

QuickBase Tool & Report Development: Oversee the full lifecycle of QuickBase applications and reporting solutions, from requirements analysis and design to prototyping, testing, deployment, and enhancement. Drive the creation of dashboards and analytic tools, with emphasis on medical policy support.
Business Requirement Gathering: Partner with business leaders, end users, and medical policy teams to identify, document, and prioritize needs. Translate both general and medical policy-specific requirements into technical specifications and actionable tasks.
QuickBase Role Development & Access Review: Design and manage user roles and permissions with special attention to applications supporting medical policy. Lead regular access reviews to ensure compliance, proper authorization, and regulatory adherence.
Tool Maintenance and Support: Supervise ongoing maintenance and enhancements for all QuickBase tools, with dedicated support for medical policy applications. Address user feedback, resolve issues, and coordinate upgrades for optimal performance, security, and compliance.
Team Leadership and Collaboration: Lead, mentor, and inspire a team of developers and analysts. Foster effective collaboration among IT, business units, medical policy stakeholders, and external partners to deliver high-quality solutions.
Documentation and Reporting: Ensure thorough documentation of all tool and report development processes, maintenance protocols, access controls, and user guides, with clear reference for medical policy tools. Prepare regular reports on tool performance, usage, and improvements.
Process Improvement: Identify and implement opportunities to streamline both business and medical policy workflows via QuickBase solutions. Champion best practices in tool, report, and role development.
o Strategic Consulting on Development Tools: Advise on selecting, implementing, and optimizing development tools to improve business processes. Work with stakeholders to assess workflows, recommend solutions aligned with organizational goals, and maximize tool efficiency and compliance, especially for medical policy support

Must Have Skills:

1. Medical Coding Experience
2. Excellent communication and listening skills
3. Strong problem solving and analytical skills


Additional Information:

WFH Training expected to take 1 to 2 weeks
BGV + client vetting upon BGV with Drug Screen
EDU requirements Associates Degree or College degree preferred.