Out Gate Clerk / Customer Service Rep

Title

Out Gate Clerk / Customer Service Rep

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Customer Service Description

Out Gate Clerk / Customer Service Rep is to work in our fast-paced office dealing with the Import community. Servicing customers via phone and emails to provide most current information and problem solving.

• Accepting Safeway chassis being returned by outside carries.
• Responsible for daily customer communication related to delivery orders and warehouse/Customs moves.
• Responsible to ensure no cargo is released prior to clearance of US Customs holds.
• Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers.
• Works directly with customer on obstacles that can arise due to terminal related delays and issues.
• Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email.
• Check documentation for drivers (license/registration/etc.)
• Check system to ensure cargo is released/charges paid/freight release present
• Double check/print Vilden release sheet
• Ensure trucking company is authorized to pick up chassis
• Process the out-gate systemically
• Print, scan, & file out-gate paperwork, provide copy to driver
• Calling/emailing for driver pickup issues

Salary $25 per hour

Position Requirements Full-Time/Part-Time Full-Time Shift Days Salary Position Out Gate Clerk / Customer Service Rep Division East Coast CES of South Carolina Inc. Post Internal Days 0 Created By Carolyn Cullen Number of Openings 1 Number Filled 0 Exempt/Non-Exempt Non-Exempt Hiring Manager(s) Carolyn Cullen Req Number CUS-26-00025 Open Date 10/27/2026 Location Charleston About the Organization

This position is currently accepting applications.

Apply Now