Benefits:- Dental and Vision Insurance
- 100% PAID Health Insurance
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
Outbound Call Center Client Care Representative | San Diego, CA
HVAC & Plumbing
Make a high volume of outbound calls, follow up on sales opportunities and help coordinate service appointments. You will support customers through emergency and non-emergency requests while keeping technicians and the office informed.
Compensation & Benefits
• $25–$35 per hour plus bonuses, based on experience and performance.
• Overtime pay.
• Paid vacation days, holidays, sick days, birthdays and work anniversaries.
• 401(k) with company matching.
• 100% paid health insurance.
• Growth and advancement opportunities.
• On-site gym and shower access.
• Employee discounts on services, including discounted mortgage rates.
Outbound Calling & Sales
• Follow up on sales leads, lists, outstanding proposals and repair quotes.
• Use client databases for outbound phone, mail, text and email campaigns.
• Manage ongoing opportunities, focusing on service agreements and new equipment.
• Sell, renew and expand renewable service agreements with new and existing customers.
Dispatch & Customer Care
• Receive service requests, relay messages and track vehicles.
• Manage the dispatch board and scheduling to maximize productivity and revenue while maintaining customer satisfaction.
• Follow the “Dispatching for Profits Priority Service Schedule” to send the right technician to each appointment.
• Help ensure technicians arrive on time and notify clients in advance if an arrival window cannot be met.
• Reschedule appointments at the client's convenience when needed.
• Debrief technicians after jobs to identify outstanding customer satisfaction issues.
• Communicate accurate information promptly and remain calm during emergency situations.
Required Qualifications
• Outbound lead-calling experience and phone sales experience.
• High school diploma or equivalent.
• Good computer software skills and fast typing with data-entry experience.
• Proficiency in spoken and written English.
• Strong organization, multitasking, active listening and communication skills.
• Ability to take appropriate action with little supervision and stay composed under pressure.
Apply
Submit your resume highlighting your outbound calling, phone sales and customer service experience.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.