Outbound Manager

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Please Note: This is a 2^nd shift role, normal shift will be 12:00pm to 8:30 pm

As the Outbound Manager, you will lead daily outbound warehouse operations for the Chicago Distribution department in Carol Stream, Illinois, directing 20 to 30 TSC outbound staff to pick, stage, pack, and ship customer sales orders in accordance with customer service level agreements, ISO 9001 documented processes, and established quality standards.

What you’ll do as the Outbound Manager:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervise outbound personnel, including making recommendations for hiring and termination, evaluating performance, training, allocating work, and resolving problems. 
• Manage the printing, sorting, recording, and distribution of printed collates with awareness of order routing, customer-specific shipping and packaging requirements, shipping methods, and established priorities. 
• Communicate effectively with all levels of management and manage multiple tasks. 
• Use Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE) to resolve case inquiries and inventory, picking, and shipping issues. 
• Provide products to customers efficiently and on time, including arranging packaging, transportation, and delivery of goods. 
• Develop and implement process improvements that promote efficiency and service while reducing costs. 
• Develop recordkeeping procedures and maintain department records in accordance with applicable regulations, policies, and standards. 
• Participate, as appropriate, in developing operating goals and objectives for the unit, and recommend, implement, and administer methods and procedures that enhance operations. 
• Perform quality control and data collection for assembled orders, and package, fill, and seal orders to prevent damage in transit. 
• Confirm shipments in the computer system, collect tracking data, and report inventory quantities and variances. 
• Take initiative and responsibility for the assigned work area. 
• Work safely in compliance with documented policies and procedures, and immediately report potential unsafe conditions to management. 
• Meet company-established outbound department key performance indicators. 
• Manage warehouse expenses to budget, including corrugate, paper fill, and other accessories. 
• Manage staffing to complete daily tasks, considering overtime expense, regular hours, average daily order volume, and piece-count volume. 
• Maintain a safe working environment as measured by reported injuries and lost-time occurrences. 
• Train, lead, and supervise warehouse staff in accordance with organizational policies and applicable laws. 
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems. 
• Perform miscellaneous job-related duties as required by daily work volume. 
• Work evenings and weekends as needed.

What you will bring to the team:

• High school diploma or equivalent. 
• 3 or more years of experience in a warehouse supervisory role focused on operations related to pick/stage/pack/ship. 
• Prior experience in an ISO9001 certified environment preferred.
• Prior forklift certification is a plus. 
• Proficiency with Microsoft Office. 
• Experience with Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE) is a plus. 
• Bilingual Spanish skills are a plus. 

Qualified candidates can expect a salary range of $75,000 - $85,000

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

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