Discover Why SALT Is an Exceptional Company to Be a Part Of!
Joining SALT means becoming part of a rapidly growing organization that prioritizes work-life balance, embraces excellence, and treats its team members like family. As a trusted name in residential home services, SALT Service Co. is committed to delivering white-glove service, exceptional solutions, and an outstanding customer experience.
If you enjoy working with motivated, high-performing individuals in a supportive environment where your success is valued, SALT is the place for you!
Our Mission: To Serve Our Community and Team Members With Love and Integrity.
About the Position
SALT Service Co. is seeking a motivated, results-driven Outbound Sales Representative to join our growing team. This position is responsible for proactively contacting potential and existing customers, generating new business opportunities, promoting our residential plumbing, HVAC, and electrical services, and converting leads into sales.
The ideal candidate is confident communicating with customers, enjoys building relationships over the phone, and has a proven ability to identify customer needs, overcome objections, and close sales. We are looking for someone who is goal-oriented, persistent, professional, and passionate about delivering exceptional customer service.
Key Responsibilities
- Outbound Sales Calls: Make outbound calls to prospective and existing customers to generate interest in SALT's residential home services.
- Lead Generation: Identify new sales opportunities through outbound calling, follow-up campaigns, customer databases, and other approved prospecting methods.
- Customer Engagement: Build rapport with customers, identify their needs, and communicate the value of SALT's plumbing, HVAC, and electrical services.
- Appointment Setting: Schedule service appointments, consultations, and sales opportunities for the appropriate departments.
- Sales Conversion: Turn outbound calls and leads into booked appointments, service opportunities, and completed sales.
- Customer Follow-Up: Contact customers who have previously requested information, received estimates, or expressed interest in our services.
- Promotions and Service Plans: Educate customers about available service agreements, maintenance plans, seasonal promotions, and other relevant offerings.
- Objection Handling: Confidently address customer concerns, answer questions, and overcome objections while maintaining a professional and helpful approach.
- Sales Goals: Meet or exceed established targets for outbound calls, customer contacts, appointments booked, conversion rates, and revenue generation.
- CRM Documentation: Maintain accurate customer records, document call outcomes, update lead statuses, and track follow-up activities in the company's systems.
- Customer Experience: Represent SALT with professionalism, honesty, and integrity in every customer interaction.
- Team Collaboration: Work closely with dispatch, customer service, technicians, and management to ensure a smooth transition from initial contact to service completion.
- Training and Development: Participate in sales meetings, coaching sessions, and ongoing training to improve product knowledge and sales performance.
- Professional Standards: Follow company policies, approved calling practices, customer privacy requirements, and all applicable telemarketing regulations.
Qualifications
- Minimum of 3 years of sales experience; outbound sales, call center sales, or residential home services experience preferred.
- Proven ability to make outbound calls, generate leads, set appointments, and close sales.
- Strong verbal communication and active listening skills.
- Excellent customer service and relationship-building abilities.
- Confidence in handling objections, negotiating, and influencing customer decisions.
- Ability to work in a fast-paced, goal-driven environment.
- Self-motivated, organized, and capable of managing a high volume of calls and follow-ups.
- Comfortable using CRM systems, customer databases, and Microsoft Office.
- High school diploma or GED required; an associate degree is preferred.
- Willingness to participate in ongoing sales training and performance coaching.
- Professional, dependable, and committed to representing SALT's values.
SCHEDULE:
- Availability to work Monday- Friday from 8:00AM-5:00PM (willing to work outside of normal work hours if needed)
SALARY:
- Competitive salary ranging from $125,000 to $200,000 based on experience and knowledge.
BENEFITS:
Competitive compensation and opportunities for performance-based incentives.
Structured training programs and mentorship.
Health insurance, dental coverage, life insurance, and retirement savings options.
Paid holidays and vacation time.
Family & friends discount.
Gift card giveaways, company-sponsored trips (performance based).
Opportunities for career advancement within the company.
A positive and inclusive work culture that values your contribution.
Open-door policy.
Family owned & operated.
We are enthusiastic about the prospect of having a skilled and dedicated Comfort Advisor join our team, contributing to the ongoing success and growth of SALT.