OUTPATIENT SERVICES ASST

Job Summary/Overall Objectives

Greets, assists patients, and directs phone calls to the proper area in a professional, efficient manner. Registration of patients using established procedures to initiate medical record, patient accounting, and enters orders into Meditech. All registration processes to be completed with a high degree of accuracy with special attention to the collections of financial information, authorizations and referrals if required and other related requirements. Performs phlebotomy and EKG exams.

Essential Job Functions

• Greets patients upon entry to the building. Performs accurate and efficient patient registration data entry into the computer system, proper paperwork is completed and scanned. Ensures ABN's, referrals, and Insurance authorizations are obtained when indicated.
• Monitors the patient waiting areas with an awareness of housekeeping and maintenance issues. Takes initiative to enter work orders and communicate to appropriate parties as well as alert supervisor of issues or concerns.
• Assists the imaging staff and our patients by providing physical assistance or any support necessary to support patient flow/satisfaction.
• Is a patient advocate by answering any questions they may have during registration and/or apprises them of any delays or information they may require regarding their exam.
• Accurately obtains quality blood specimens suitable for analysis with minimal recollection rates according to procedures. Performs EKG exams according to established protocols and policies.
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• High School Diploma, GED or higher level of education.
• Completion of Phlebotomy Training Program or MA Training Program or 6 months of experience in Phlebotomy.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience (please add any additional requirements

• Six months experience in a position utilizing medical terminology or one year health care registration and health care insurance knowledge.
• Experience in Healthcare setting.

License, Certification & Clearances (please add any additional requirements)

• [Healthcare provider CPR
• Act 34-PA Criminal Record Check from the PA State Police system
• Act 33/73 Clearances

Work Environment (please list work environment i.e.: temperature, noise level, other factors that will affect the working conditions while performing the job)

• ]

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Physical Demands/Requirements (please list the physical demands of the job)

• Please see table below.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential - Absolute Necessity.

Marginal - Minimal Necessity.

Constantly - 5.5 to 8 hours or more or 200 reps/shift.

Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely - Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

x

Extreme Cold

x

Heights

x

Confined Spaces

x

Extreme Noise(>85dB)

x

Mechanical Hazards

x

Use of Vibrating Tools

x

Operates Vehicle (company)

x

Operates Heavy Equipment

x

Use of Lifting/Transfer Devices

x

Rotates All Shifts

x

8 Hours Shifts

x

10-12 Hours Shifts

x

On-Call

x

Overtime(+8/hrs/shift; 40/hr/wk)

x

Travel Between Sites

x

Direct Patient Care

x

Respirator Protective Equipment

x

Eye Protection

x

Head Protection (hard hat)

x

Hearing Protection

x

Hand Protection

x

Feet, Toe Protection

x

Body Protection

x

Latex Exposure

x

Solvent Exposure

x

Paint (direct use) Exposure

x

Dust (sanding) Exposure

x

Ethylene Oxide Exposure

x

Cytotoxic (Chemo) Exposure

x

Blood/Body Fluid Exposure

x

Chemicals (direct use) Exposure

x

Mist Exposure

x

Wax Stripper (direct use)

x

Non-Ionizing Radiation Exposure

x

Ionizing Radiation Exposure

x

Laser Exposure

x

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential - Absolute Necessity.

Marginal - Minimal Necessity.

Constantly - 5.5 to 8 hours or more or 200 reps/shift.

Frequently - 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally - 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely - Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Bending (Stooping)

x

Sitting

x

Walking

x

Climbing Stairs

x

Climbing Ladders

x

Standing

x

Kneeling

x

Squatting (Crouching)

x

Twisting/Turning

x

Keyboard/Computer Operation

x

Gross Grasp

x

Fine Finger Manipulation

x

Hand/Arm Coordination

x

Pushing/Pulling(lbs. of force)

x

Carry

x

Transfer/Push/Pull Patients

x

Seeing Near w/Acuity

x

Feeling (Sensation)

x

Color Vision

x

Hearing Clearly

x

Pulling/Pushing Objects Overhead

x

Reaching Above Shoulder Level

x

Reaching Forward

x

Lifting Floor to Knuckle

Up to 20#

x

Lifting Seat Pan to Knuckle

Up to 20#

x

Lifting Knuckle to Shoulder

Up to 20#

x

Lifting Shoulder to Overhead

Up to 20#

x

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.