Outpatient Services Coordinator

The Outpatient Services Coordinator reports to the Chief

Nursing Officer and is a hybrid clinical-and-operations role: an RN who still provides direct

patient care but also coordinates staffing, scheduling, communication, and daily workflow for

an outpatient department. The weekly House Supervisor shift adds an after-hours leadership

responsibility from 3:00–7:00 PM (1500-1900).

Essential Functions:

Clinical Responsibilities

•  Provides direct nursing care in accordance with established standards of practice, organizational policies, and applicable regulations.
•  Performs patient assessments, treatments, medication administration, and patient education.
•  Documents patient care accurately, completely, and in a timely manner in the medical record.
•  Maintains clinical competency in all services provided within the department.
•  Serves as a clinical resource and role model for department staff.

Department Coordination

•  Coordinates daily department operations, patient flow, and service delivery.
•  Serves as the primary point of contact for physicians, patients, families, and collaborating departments.
•  Facilitates communication related to procedures, scheduling, patient needs, and care coordination.
•  Identifies operational issues and implements appropriate solutions to promote efficient workflow and high-quality care.
•  Assists with implementation of departmental policies, quality initiatives, regulatory compliance, and process-improvement activities.

Staffing and Administrative Responsibilities

•  Develops, maintains, and manages employee schedules.
•  Reviews and maintains employee timecards, payroll records, and related staffing documentation.
• Assists with coverage planning, staffing adjustments, and resolution of staffing gaps.
•  Participates in the orientation, training, coaching, and ongoing support of department staff.
•  Supports department leadership with performance management, staff development, and operational reporting as assigned.

House Supervisor Responsibilities

•  Serves as House Supervisor one designated evening per week from 1500–1900.
•  Provides administrative oversight and leadership for hospital operations during the assigned shift.
•  Assists with patient flow, staffing coordination, bed management, and operational decision-making.
•  Serves as a resource for clinical and non-clinical staff throughout the facility.
•  Communicates and escalates operational, staffing, safety, and patient-care concerns to appropriate leadership as needed.

• Current Registered Nurse (RN) license in the State of Illinois.
•  Minimum of three (3) years of clinical nursing experience.
•  Current BLS and ACLS certification.
•  Strong interpersonal, organizational, and communication skills.
•  Ability to prioritize multiple responsibilities in a fast-paced environment.
•  Demonstrated leadership, problem-solving, and decision-making abilities.
•  Proficiency with electronic medical records and computerized scheduling systems

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement
• Paid Time Off
• Tuition Reimbursement
• Health Savings Account
• Wellness Program
• Employee Assistance Program