Outreach Liaison

Outreach Liaison

Salary

$56,783.29 - $83,929.54 Annually

Location

Tobin Community Center - 1481 Tremont St

Job Type

Full-Time

Job Number

2026-00086

Department

Office of Human Services

Opening Date

09/22/2026

Closing Date

11/22/2026 11:59 PM Eastern

• Description
• Benefits

Overview

The mission of the Coordinated Response Team is to provide a coordinated and multidisciplinary response to support vulnerable populations experiencing untreated mental illness, substance use disorder, and/or homelessness. The CRT works to promote individual well-being, stability, and improved quality of life throughout the community.

Reporting to the Director who heads the Coordinated Response Team, the Liaison will provide peer support, documentation, treatment-centered recovery navigation and serve as a point of contact for people who are experiencing behavioral health challenges and substance use disorder in the city of Boston.

The ideal candidate will have an understanding of the criminal justice system and the ability to effectively co-respond alongside law enforcement and multidisciplinary partners and have a valid drivers license. The position is part of the Coordinated Response Team (CRT) and, as such, provides clear communication and coordination of

activities conducted by all CRT member teams in critical areas. The hours for this position require flexibility and may include nights, weekends, and holidays.

A Criminal Offenders Records Information request must be completed for this position. However, a record is not an automatic bar to employment but is reviewed in relation to the job applied for. This position requires direct client/patient contact and, as a result of such direct contact, certain immunizations will be recommended and/or

required prior to commencement of employment duties.

Responsibilities

• Provides referral services to clients encountered during outreach and performs follow-up documentation of each interaction.
• Provides ongoing support and follow-up to support all pathways to recovery.
• Troubleshoots with clients on difficulties navigating pathways and removing barriers.
• Liaises and collaborates with public safety, public health, and sanitation teams to promote a safe and healthy environment.
• Practices a trauma-informed approach to treatment and wellness planning.
• Initiates and sustains trusting relationships with individuals and families.
• Provides appropriate recovery information, referrals, and linkages to help individuals improve recovery and reduce risk behaviors.
• Assists with the implementation of peer-driven interventions to reduce overdose.
• Performs other duties as required.

Minimum Entrance Qualifications

• A.D. or BA/BS is required, or equivalent experience may be a substitute.
• Two to three (2-3) years of experience in the health care, public health, or social service field.
• Two (2) years in community outreach/case management activities. Knowledge or experience conducting street outreach is preferred.
• Knowledge in the area of substance use and previous experience working with unmotivated substance users.
• Demonstrated cultural competence with diverse ethnic, cultural, and socio-economic groups.
• PC and data management skills preferred.
• Ability to work independently and within a multidisciplinary team.
• Excellent interpersonal and critical thinking skills are required; must be self-directed.
• Strong oral communication skills. Strong written communication skills are preferred.
• Bilingual preferred, bicultural desirable.
• A valid Massachusetts Drivers License with a safe driving record is preferred.
• Ability to exercise good judgment and focus on detail as required by the job.
• Willingness to work on the street and in other unstructured environments.
• Must be able to work evenings, weekends, and during weather (snow, heat, etc.) emergencies as required.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade: Non-Union/MM2-4

Hours per week: 35

The City of Boston is proud to be an Equal Opportunity Employer. We invite applications from all qualified individuals and do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected category.

At the City of Boston, we provide our employees with a wide array of benefits and resources that foster both their professional and personal development. Our goal is to make City government a place where everyone is empowered to make a positive impact for the communities in which we live, work, and play.

For full-time positions, employees may be eligible for the following benefits depending on the nature of their employment and applicable Collective Bargaining Agreement (CBA) for the position. View the Collective Bargaining Agreements page to learn more.

Benefits Available to City Workers

• Retirement & Savings Opportunities: Membership in the Boston Retirement System (BRS), a benefit pension plan providing lifetime income to vested employees when they retire, along with deferred compensation options to help you build a secure future. Visit boston.gov/retirement to learn more.

• Health Insurance & Benefits: The City offers competitive medical, dental, and vision coverage, plus flexible spending (FSA), dependent care accounts, and life insurance for our employees. Visit boston.gov/insurance to learn more.

• Other Benefits: City employees enjoy a benefits package featuring paid time off and leave, subsidized transit (MBTA and Bluebikes), educational assistance, and employee wellness programs. Visit boston.gov/life-city-boston to learn more.

• Salary information: To view salary plans and understand how salaries work at the City of Boston, go to boston.gov/salary.

Part-time employees who are scheduled to work for 20 hours or more per week may also be eligible for benefits on a pro-rated basis. Please refer to the applicable Collective Bargaining Agreement (CBA) to learn more about any benefits available for this position.

If you have any questions about the benefits offered for this position, please contact the Office of Human Resources at 617-635-3370 or ohr@boston.gov.

Employer City of Boston (MA)

Address 1 City Hall Plaza, Room 612

Boston, Massachusetts, 02201

Phone 617-635-3370

Website https://www.boston.gov