Outsource Task Processor III

Tax Procurement and Payments

• Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e-mail, and fax communication to taxing

agency jurisdictions

• Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing
• Follows agency guidelines and special processing instructions
• Builds Tax Lines as needed utilizing the TED table
• Validates lender payees prior to making disbursements
• Completes payments accurately prior to ATR expiring and within SLA
• Completes all required Task processing within SLA
• Balances all disbursements prior to end of day and submit all payment back daily
• Follows Lender Business Rules with supervisor assistance
• Maneuvers successfully in all systems including Mainframe, TTS and lender servicing systems

Workflow Management

• Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiencies
• Prepares production/statistical reports to mortgage lenders and direct supervisors
• Notifies Leadership when overtime or assistance is needed Customer Service
• Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner

Quality Control

• Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Research Team standards are met
• Prepares production/statistical reports as applicable

This position will perform other duties as assigned based on the needs of the department.

Core Competencies

• Demonstrate strong problem-solving skills
• Ability to communicate effectively both orally and in writing
• Ability to type 40 wpm
• Ability to interpret payment histories, loan conditions, notes
• Must be able to use 10 key by touch; or above with 98% accuracy
• Must have basic knowledge of Real Estate Tax Servicing
• Must be a team player and have the ability to work in a team environment
• Must possess effective communication skills, both written and verbal
• Must be able to work in a fast-paced environment
• Ability to work under time constraints and meet high priority deadlines to ensure task is processed by expected completion date

Required Education & Experience

• 1 Year related experience
• High School Diploma or equivalent
• Experience in Microsoft Excel, Microsoft Word and Microsoft Access
• Data Entry/Computer usage experience
• Customer Service experience

Preferred Education & Experience

• Tax Service or Mortgage Servicing experience