Overnight Bell Attendant

Company DescriptionDelano Miami Beach fuses historic charm with contemporary luxury reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts the hotel preserves its iconic walk-in pool and in addition unveil a new pool on an amenity deck offering breathtaking views of the ocean. Delano Miami Beach acts as the brands flagship location re-establishing Delano as a trailblazer in luxury lifestyle hospitality.Job DescriptionJOB OVERVIEW Under the general guidance of the Director of Front Office the Bell Attendant position is responsible for meeting greeting and assist in transporting guest to tourist areas providing information on the local area and ensuring delivery and retrieval of luggage to all guests in a courteous timely and professional manner.YOUR KEY RESPONSIBILITIES Must love and take care of guestsMust say yes" and thank you" oftenGreet arriving guests and retrieve their luggageEscort guests to their rooms explain the room facilities and sell the hotels various outlets restaurant bar spaDeliver luggage messages faxes packages etc. for guests and to undertake various other requests in order to ensure their comfortTransport departing guests luggage from the room to the lobby ensuring that the guest has verified that all luggage has been accounted forEnsure that luggage has been stored safely according to prescribed proceduresEnsure that the luggage storage area is always kept clean and tidyInform guests with savvy knowledge of hotel its services the city and local 'happeningsBe fully aware of what functions are going on in the hotelAble to drive in a safe and efficient mannerAble to keep a record of all the incidents while driving for example any accidents or tickets.Responsible to ensure the safety and security of the guests while traveling.Provide gracious attentive and friendly serviceAny other reasonable duties as assigned by the supervisor or manager We recognize we are in the hospitality industry and that may require us to provide lateral service.We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.ADDITIONAL RESPONSIBILITIESCommunicate effectively both verbally and in writing to provide clear direction to the venue teams.Communicate with team members using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.Remain calm and alert especially during emergency situations.Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations.QualificationsSPECIFIC JOB KNOWLEDGE & SKILLSHigh School Diploma or equivalent requiredOne to two years in a public contact position preferably in an upscale or lifestyle brand hotelPossess a gracious friendly and fun demeanorAbility to multitask work in a fast-paced environment and have a high level attention to detailMaintain positive and productive working relationships with other employees and departmentsAbility to work independently and to partner with others to promote an environment of teamworkMust be able to stand or walk a minimum eight-hour shift.Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.Must be able to twist tow push or pull reach bend climb and carry objects as necessary.Must have excellent communication skills and be able to read write speak and understand English.Working knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations.Additional language ability preferred.All team members must maintain a neat clean and well-groomed appearance. Specific department uniform guidelines andor required articles of clothing will be explained to you by your supervisor.Additional InformationAll your information will be kept confidential according to EEO guidelines.