Overnight Case Aide

Crisis Center of Comal County | New Braunfels, Texas

Be the calm in someone's darkest hour.

At the Crisis Center of Comal County, we believe every survivor deserves safety, dignity, and hope—regardless of the hour. While most of the community sleeps, our Overnight Case Aides provide the compassionate presence that helps survivors of domestic violence, sexual assault, and homelessness feel safe enough to begin healing.

If you thrive in a role where every shift matters, remain calm during crises, enjoy solving problems, and want your work to have a lasting impact on the lives of others, we'd love to meet you.

What You'll Do

As an Overnight Case Aide, you'll serve as the primary overnight support for residents in our emergency shelter. Every night is different, but your responsibilities may include:

• Answering the 24-hour Crisis Hotline and providing trauma-informed crisis intervention and safety planning.
• Welcoming new shelter residents and guiding them through the intake and orientation process.
• Supporting adults and children experiencing crisis with compassion, empathy, and professionalism.
• Conducting regular safety, security, and wellness rounds throughout our three-story shelter.
• Monitoring building security systems, entrances, exits, and access controls.
• Responding appropriately to emergencies while exercising sound independent judgment.
• Completing timely documentation, shift reports, and incident reports.
• Helping maintain a clean, organized, and welcoming shelter environment.
• Preparing the shelter for daytime operations by restocking supplies and completing light housekeeping tasks.
• Working collaboratively with leadership and the daytime team to ensure continuity of care.

Who You Are

You are someone who:

• Leads with compassion and treats every person with dignity and respect.
• Remains calm under pressure and can think clearly during emergencies.
• Believes in trauma-informed, client-centered care.
• Enjoys working independently while knowing when to seek support.
• Is dependable, observant, and detail-oriented.
• Communicates professionally and respectfully with clients, coworkers, and community partners.
• Is committed to continuous learning and personal growth.
• Wants to make a meaningful difference every time you come to work.

Qualifications

Required

• High school diploma or GED.
• One to two years of experience in a social service, residential, healthcare, behavioral health, or related environment.
• Proficiency with Microsoft Office 365 and electronic documentation.
• Valid Texas driver's license, reliable transportation, and proof of automobile liability insurance.
• Ability to pass a background investigation, fingerprinting, drug screen, and driver's record check.
• Ability to obtain First Aid and CPR certification after hire.

Preferred

• Bachelor's degree in Social Work or a related human services field.
• Experience working with survivors of domestic violence, sexual assault, homelessness, or other trauma.
• Knowledge of crisis intervention and trauma-informed care.
• Bilingual in English and Spanish.

Physical Requirements

This position requires frequent walking throughout a large three-story shelter, climbing stairs, conducting overnight building rounds, responding quickly to emergencies, assisting clients, operating office equipment, and occasionally lifting or moving supplies and client belongings. Candidates must be able to remain awake, alert, and engaged throughout the overnight shift.

Schedule

This is a full-time overnight position. The schedule includes overnight shifts, weekends, holidays, and occasional additional hours as needed to support shelter operations.

Why Join the Crisis Center of Comal County?

When you join our team, you become part of an organization committed to embracing survivors of crisis and trauma while empowering them to positively change the trajectory of their lives.

We believe in:

• Mission-driven work that changes lives.
• A collaborative, supportive team culture.
• Professional growth and ongoing learning.
• Innovation and continuous improvement.
• Treating every client and every employee with dignity and respect.

Every conversation matters.
Every act of kindness matters.
Every overnight shift can change a life.

If you're looking for more than a job—and want a career where your work has purpose—we encourage you to apply.

Crisis Center of Comal County is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees and clients are treated with dignity and respect.