Overnight Client Service Representative

Description

• Perform quality work within the scope of the mission and purpose statement of Central Texas Veterinary Specialty and Emergency Hospital.
• Work with personal accountability and exceptional morale.
• Interact professionally, with integrity and compassion toward coworkers, clients and patients in accordance with this organization's core values.
• Work effectively and independently while understanding the necessity for communicating and coordinating work efforts with other employees.
• Commit to providing excellent high-quality care of patients.

• Answer multiple line phones
• Schedule appointments
• Greet clients upon arrival
• Prepare and collect information from clients to create or update their pet's chart
• Explain hospital policy as it applies to payment for services rendered
• Faxing, filing, mailing
• Reminder calls
• Performing end-of-day duties
• Properly use the computer to schedule appointments, enter new client and new pet information, and generate invoices
• Appropriately prepare billings, receipts, collect, and record all payments for services rendered
• Consistent, on time arrival and attendance at work each day you are scheduled.
• Always be in position and prepared to work at the start of each shift.
• Good communication skills.
• Ability to work well with others as a team.
• Flexibility and the ability to adjust to a changing environment
• Handle stress and pressure calmly, with poise and tact.
• Self-motivated, hard worker.
• Ability to multitask, prioritize and delegate appropriately.
• Willingness and ability to learn new tasks quickly.
• Ability to receive constructive criticism and accept responsibility for actions.
• Reliable and dependable.
• Common sense, good judgment and sense of humor.

• GED or High School Diploma
• Two years minimum customer service experience
• Basic computer knowledge
• Know how to operate basic office equipment
• Knowledge of the veterinary field is preferred, but not required
• Must be able to bend, stoop, and stand for extended periods of time.
• Must be able to lift up to forty (40) pounds.

• Overnight shift
• Three nights between Wednesday to Saturday
• Overtime may be required

• Medical, Dental, and Vision insurance options, all starting the first of the month following the date of hire
• Short Term Disability paid for by employer
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Flexible Spending Account or Health Savings Account options
• Long Term Disability option
• Progyny-Fertility and Family Building Support (up to $10,000)
• Team Member Discounts for Pet Care
• Paid time off-inclusive of sick, personal, and vacation
• LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
• Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
• Referral Bonus Program
• DailyPay on Demand
• Personal pet discounts