Overnight - Member Services Representative

Benefits:

Flexible schedule

Free uniforms

Training & development

Opportunity for advancement

Position Summary :

The Member Service Representative (MSR) is the first and last impression of every Crunch member's visit. As an MSR, your job is to deliver a warm welcome, provide legendary service and ensure every guest leaves with great experience. You will manage front desk responsibilities, drive appointments, assist with membership processes, and support the energy and flow of the club. This role is crucial to retention, lead conversion, and brand culture.

Reports to:

Manager

Requirements:

Fluent in English

Proficient reading and writing skills

Computer Skills

Special Skills:

Strong customer service skills

Responsibilities:

Membership Sales

Greet all members & guests with a smile and wish them well as they exit the club

Check in all members and guests in accordance with company procedures

Facilitate any messages on club software at member check-in

Answer phones in courteous, helpful, professional manner

Communicate special events to members and guests

Maintain an atmosphere, which makes members feel welcome

Facilitate all member requests or forward to a manager

Maintain professional disposition at all times

Sell retail products

Schedule member services: tanning, etc

Facilitate payment of member services in accordance with company procedures

Know club facility, services, and schedules

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in the Employee Handbook

Opening and closing duties

Meetings:

Monthly or Weekly Department Meetings Employee Training Meetings