Overnight Referral Representative I - 3rd shift

Pride Health is hiring a Overnight Referral Representative- to support our client's healthcare team in Marlborough, MA.

Job Details:

Job Name: Overnight Referral Representative

Location : Marlborough, MA 01752

Duration : 02-03 months with possibilities of extension

Shift : 11PM-7:30AM

Payrate : $21/hr. on w2/Pay Rate is based on experience and educational qualifications.

Summary

Handle all internal and external customer contact regarding Referral Testing. Receive, resolve and follow up with complex customer issues. Act as a liaison between internal and external customers and Referral vendors.

Duties and Responsibilities

• Retrieve, sort and process specimens for shipment to referral laboratories.
• Ensure sample quality and accuracy. Identify problems with specimen types, missing

information, incorrect temperature, quantity not sufficient, etc.

• Prepare specimens and packages for shipment ensuring they are prepared according to

IATA regulations.

• Responsible for filing departmental documents.
• Handle all customer inquiries regarding reporting of results, service failures and other quality

issues to provide customer satisfaction.

• Report laboratory results using established protocols.
• Contact clients to resolve routine or medical/technical matters related to patient testing

and result reporting using established protocols.

• Perform investigations and provide resolution to complex Referral Testing issues.
• Research test availability using established protocol for selecting a referral vendor.
• Assist Client Services, Customers and Sales by effectively answering questions and

responding to concerns in a timely manner.

• Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of

notification. Document thoroughly; elevate issues of concern to supervisor.

• Identify and escalate Reportable Quality incidents to supervisors.
• Maintain work area in a safe, functional and sanitary condition.
• Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
• Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work

practice controls as directed by management.

• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required Work Experience:

Minimum one (1) to two (2) years clinical laboratory experience.

Preferred Work Experience:

Customer service and/or medical background preferred.

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10

pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried

occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50

pounds are not to be lifted or carried without assistance.

• Ability to stand and work at the bench for long periods of time.
• Frequent walking and/or standing.

Knowledge:

• Basic understanding of the operations of Client Services and Specimen Processing.
• Thorough understanding of Referral Testing.
• Basic medical terminology applicable to clinical laboratory.

Skills:

• Must be detail-oriented, have the ability to work independently, establish work priorities and

to handle several tasks simultaneously for maximum department efficiency.

• Demonstrate strong independent problem-solving skills.
• Interpersonal skills necessary to deal courteously and effectively with supervisors, co[1]workers and clients.
• Communication skills necessary to handle telephone inquiries from clients and vendors.
• Ability to deal with patient and client information in a confidential manner.
• Good data entry skills required.
• Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems

Education Requirements:

High School Diploma or equivalent - REQUIRED

Work Environment:

Required to handle biological samples and potentially hazardous chemicals.

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Interested? Apply Today!

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.