Overnight Shelter

Overnight Shelter Staff

Clay Street Shelter | Lancaster, PA
$18.00-$20.00 per hour

Make a Difference When It Matters Most

The Clay Street Shelter is seeking compassionate, dependable Overnight Shelter Staff to help provide a safe, welcoming environment for individuals experiencing housing instability. Working overnight, you'll play a vital role in supporting guests, maintaining shelter operations, and ensuring a secure and respectful atmosphere for everyone in the facility.

Schedule

12-Hour Overnight Shifts (2-2-3 Rotation)

• Includes weekends and holidays
• Overnight coverage from approximately 7:00 PM to 7:00 AM

Essential Responsibilities

• Welcome guests and assist with shelter intake, registration, and bed assignments.
• Monitor common areas and shelter spaces to ensure safety, security, and program compliance.
• Build positive relationships with guests through respectful, trauma-informed interactions.
• Provide basic supplies and support while helping guests access available resources.
• Respond appropriately to crises, conflicts, and behavioral concerns using de-escalation techniques and established protocols.
• Conduct routine facility rounds and maintain awareness of shelter activity throughout the shift.
• Complete incident reports, log entries, and required documentation accurately and on time.
• Protect guest confidentiality and uphold organizational policies and procedures.
• Collaborate with coworkers and supervisors to ensure smooth shift transitions and continuity of care.

Qualifications

• High school diploma or equivalent required.
• Previous shelter, residential, human services, or related experience preferred.
• Knowledge of trauma-informed care, crisis intervention, conflict resolution, and client-centered support practices.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to interact respectfully with individuals from diverse backgrounds and life experiences.
• Basic computer and documentation skills.
• Commitment to confidentiality, safety, and professional boundaries.
• Ability to lift up to 30 pounds.
• Availability for overnight, weekend, and holiday scheduling requirements.

Compensation

$18.00-$20.00 per hour

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• FREE access to fitness centers and pools at all YMCA of the Roses locations
• YMCA program and lesson discounts

What You'll Experience

The overnight shift offers a unique opportunity to be a steady, reassuring presence when guests need support most. Some nights focus on routine monitoring, documentation, and helping ensure a calm environment. Other nights require quick thinking, de-escalation, and compassionate problem-solving. Throughout every shift, you'll help create a safe space where individuals can rest, regain stability, and take meaningful steps forward.

Join Our Team

If you're dependable, compassionate, and committed to serving others, we'd love to hear from you.

Apply today and help provide safety, stability, and support throughout the night at the Clay Street Shelter.