Overnight Support Specialist - Solar (Sunday - Thursday, 11Pm -7:30Am)

Role: Overnight Support SpecialistReports to: Program ManagerProgram: 1006- SOLARDepartment: Interim HousingLocation: South LA Recuperative Care Center (SOLAR) - 4200 East Compton Blvd., Compton CA 90221Setting: 100% OnsiteSchedule: Sunday- Thursday, 11pm- 7:30amStatus: Full-time/Non-Exempt/Non-ManagementBenefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.Openings: 1

Summary:SOLAR is a HSH funded Recuperative Care Program serving individuals experiencing homelessness that also have medical issues. The Support Specialist is the first line of support and safety delegate for the site.

Essential Duties and Responsibilities:

Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties.Always be visible on the floor and actively engage and welcome clients.Conduct regular, thorough walk-throughs of the facility.Create a supportive environment to ensure client progress towards stability.Attend relevant staff meetings, trainings and retreats as scheduled.Oversee client cubicle/bed area maintenance in a trauma-informed manner.Facilitate client engagement activities, such as enrichment and life skills groups.Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift.Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care.Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills.Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.Communicate effectively, and in a timely manner, with management, peers, and clients.Always maintain client confidentiality, while following agency, state, and HIPAA laws.Other duties as assigned.

Qualifications:

High school/GED degreeMinimum one (1) year experience in related workPossess effective customer service skills and the ability to handle difficult situationsAbility to work independently and think criticallyAbility to act in a professional manner regardless of circumstancesCommitment to improving the community through empowerment and dignityFamiliarity with non-violent crisis interventionFamiliarity with issues faced by population servedAbility to self-motivate and to appropriately organize and motivate othersComputer literate; able to use computerized database system for information managementAbility to work as a team memberAble to obtain and maintain Food Handlers, CPR and First Aid certificationsDemonstrate an ability to take initiative towards continued professional development

Preferred Qualifications:

Ability to communicate in a language other than English strongly preferred

Work Environment:

Combination of field and office environmentRegularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.On occasion walk or drive to different local sitesWill necessitate working in busy and loud environmentsWill be exposed to elements like cold, heat, dust, noise and odorMay need to bend, stoop, twist and sit throughout the day