Overseas Contractor

Join a Global Leader in Workforce Solutions Net2Source Inc.
Who We Are
Net2Source Inc. isn t just another staffing company, we re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision Right Talent. Right Time. Right Place. Right Price.

Service Desk Engineer
Role Summary
We are looking for a Service Desk Engineer to provide L1 technical support to end users manage incidents and service requests and ensure timely resolution in line with defined SLAs
Key Responsibilities
Serve as the primary point of contact for IT incidents service requests and user queries
Log categorize prioritize track and resolve tickets using ITSM tools
Troubleshoot Windows Microsoft 365 Outlook Teams VPN printers hardware software and basic networkconnectivity issues
Support password resets account unlocks MFA issues and basic user access management
Perform initial troubleshooting and provide firstcontact resolution wherever possible
Escalate unresolved incidents to L2L3 support teams and coordinate through closure
Monitor ticket queues and ensure SLA compliance
Maintain accurate troubleshooting notes and Knowledge Base documentation
Provide timely and professional updates to users throughout the ticket lifecycle
Required Skills
Service Desk IT Helpdesk Support
Windows Desktop Troubleshooting
Microsoft 365 Outlook and Teams
Active Directory basics
ServiceNow Freshservice or similar ITSM tools
VPN and basic networking troubleshooting
Incident and Service Request Management
SLA and escalation management
Basic hardware and peripheral troubleshooting
Good verbal and written communication skills
Understanding of ITIL processes

Why Work With Us?
We believe in more than just jobs we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
" America s Most Honored Businesses (Top 10%)
" Fastest-Growing Staffing Firm by Staffing Industry Analysts
" INC 5000 List for Eight Consecutive Years
" Top 100 by Dallas Business Journal
" Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let s make it happen.
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