P&C Business Analyst II

Company

Farm Family

Farm Family specializes in farm and ranch protection with a wide range of products including flexible farm packages, business owner policies, commercial package, workers compensation, commercial auto and select personal auto coverage. Farm Family is a leader in serving the Northeast and Mid-Atlantic markets and is pursuing growth across the U.S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Summary:

The Business Analyst II - P&C Underwriting Services is responsible for executing tasks associated with the success of the Property & Casualty organization related to strategic objectives and Underwriting support

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities:

• Manages incoming requests, researching issues/production problems as they arise to identify root cause and assists with complex corrections as needed.

• Evaluates defects and issues for potential work arounds that are acceptable with the business stakeholders until the defect can be addressed

• Elicits, identifies, and documents written business requirements and user acceptance testing criteria for department service requests and projects, and collaborates with other business area BAs to assist in doing the same for product or large strategic initiatives.

• Validates requirements match the intention of the stakeholder's needs, assesses that requirements demonstrate value and communicates advantages/disadvantages of alternate solutions when applicable.

• Manages stakeholder expectations (no surprises) from beginning to end of an effort by creating and delivering on an effective communication plan

• Works with stakeholders to assess impact, analyzes cost/benefit and risk of change and assists in prioritizing changes, service requests and projects in line with the department and organization's goals and roadmap.

• Reviews current processes and systems to determine how solutions or processes are performing to recommend improvements to support change management, best practice or maximize efficiencies as applicable.

• Serves as a liaison between Underwriting and other business areas (such as Computer Technology Services (CTS), product, actuarial, agencies, training, compliance, claims, billing, call center, client experience, etc.) and collaborate effectively.

• Effectively communicates priorities, updates and changes as needed to the underwriting department and leadership and assist with communicating changes & updates on production problems as applicable to the field. Effectively communicates how proposed solutions will achieve business objectives.

• Assists less experienced analysts as needed.

Additional Responsibilities:

• Completes other tasks as assigned

Qualifications / Experience Required:

• Bachelor's degree.

• Three or more years of experience.

• Supervisory/management experience not applicable.

• Possess a strong understanding of the P&C underwriting processes, systems, and products

• Must have excellent written and verbal communication skills with the ability to effectively communicate and collaborate with all levels and business areas in the organization

• Possess effective conflict resolution skills

• Strong technical aptitude, proficient with Microsoft Office applications (Word, Excel and PowerPoint).

• Must be highly organized, self-driven, results-oriented, visionary thinker with a clear focus on quality.

• Must be adaptable and comfortable with ongoing variety in daily responsibilities

• Be open to ongoing education and development

Preferred Qualifications:

• Industry related designation and/or Business Analysis certification preferred.

• Experience with SharePoint is beneficial

PLEASE NOTE:

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.