PACE AMBASSADOR

Job Purpose

This role serves as a welcoming, supportive presence within the PACE center, ensuring that participants and their families feel valued, respected, and informed. The Ambassador promotes a positive environment by assisting with participant engagement, hospitality, communication, and day-to-day coordination between participants, staff, and visitors. Additionally, the role includes serving as a medical escort for offsite appointments, ensuring safe and timely transportation while addressing any immediate needs or concerns that may arise during these visits. This role is pivotal in fostering a supportive environment that promotes independence, dignity, and overall health for our senior population.

Duties and Responsibilities

• Greet participants, families, and visitors upon arrival, creating a warm and welcoming atmosphere in the PACE center.
• Assist participants with check-in, transportation coordination, and wayfinding within the facility.
• Support participant engagement by encouraging involvement in activities and social programs.
• Collaborate with recreation, nursing, and social work staff to help meet participant needs throughout the day.
• Observe and report any participant concerns, mood changes, or incidents to clinical or care team staff.
• Promote communication and trust between participants, caregivers, and the interdisciplinary team.
• Assist with participant satisfaction surveys, feedback collection, and quality improvement initiatives.
• Help maintain a clean, safe, and comfortable environment within the center.
• Support special events, celebrations, and family days within the PACE facility.
• Model PACE's core values of respect, dignity, and person-centered care.
• Act as Medical Escort to assist participants to offsite medical appointments as assigned.
• Promptly reports member change of condition to IDT team members.
• Strictly adhere to all CSC PACE policy and procedures and DHCS, CMS guidelines
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required; coursework or degree in human services, gerontology, or healthcare preferred.
• Experience working with seniors in a healthcare, assisted living, or adult day health setting preferred.
• Excellent communication and interpersonal skills.
• Compassionate, patient, and respectful demeanor.
• Ability to work effectively with a diverse population of participants and staff.
• Basic computer skills for documentation and communication.
• CPR/First Aid certification (or willingness to obtain).

Skills and Knowledge

• Knowledge of PACE program preferred.
• Knowledge of physical, mental and social needs, sensitivity to the needs of elderly participants.
• Customer service and hospitality mindset.
• Teamwork and collaboration with interdisciplinary staff.
• Positive attitude and conflict-resolution skills.
• Reliability and attention to detail.
• Bilingual in speak Cantonese/Mandarin strongly preferred

Desired Personal Attributes

• Dependable, flexible and resourceful.
• Enjoys working with disabled and older adults.
• Effective interpersonal skills to work with members, caregivers and staff.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.
• Ability to be self-directed and able to work independently.
• Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.

Other

• Must be able to work required schedule.
• Requires physical strength to perform essential functions of the job.

Physical Demands

• Must be able to remain in a stationary position 50% of the time.
• Ability to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Able to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Able to constantly position yourself to maintain files in file cabinets such as reaching with hands and arms, kneeling, crouching, etc.
• The ability to communicate, detect, converse with, discern, convey, express oneself, and exchange information is crucial for this role.

Direct Reports

PACE Center Manager

Compliance with the Americans with Disabilities Act (ADA)

Our center is dedicated to fostering an environment that is inclusive and accessible, welcoming everyone with open arms. We strictly follow the guidelines outlined by the Americans with Disabilities Act (ADA), which includes a prohibition on discrimination in employment practices and other terms and conditions of employment.

By joining us, you will become part of an organization that cherishes diversity, inclusivity, and equal opportunity. Together, we can make a meaningful difference in our community and positively influence the lives of those we serve.