Paratransit Dispatcher

Air Star Transportation is currently seeking EXPERIENCED, Flexible, In-Office Access Dispatchers to join our team in a full-time position. The Dispatcher acts as the liaison between our company and its current clients. The right candidate will be flexible, dependable, positive and hard-working to cover shifts as needed. We pride ourselves for promoting from within and we are growing. YOU MUST BE ABLE TO WORK ALL SHIFTS.

Daily Responsibilities:

• Answer calls and provide support to questions and concerns
• Managing large amounts of inbound and outbound calls in a timely manner
• Identify client needs, clarify information, research every issue and providing solutions
• Build sustainable relationships and engage customers by taking the extra mile
• Customer Service/Dispatching
• Utilize technology, software, and tools appropriately
• Able to multi-task, set priorities and manage time effectively
• Other duties as assigned

Requirements (Knowledge and Skills):
Knowledge:

• A high school diploma or equivalent
• Previous experience in a customer support, office, clerical role, preferred
• Strong sense of customer focus and being able to adapt to different personality types

Skills:

• Strong phone and verbal communication skills
• Strong active listening skills
• A polite, upbeat, positive, and professional demeanor

Job Type: Full-time

Pay: Depending on experience

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Application Question(s):

• Are you able to pass a drug screen?
• Are you able to pass a criminal background check?
• Have you ever worked for Access?
• How many years of Dispatching experience do you have?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)