Parent Resource Navigator

Title: Parent Resource Navigator (Noncustodial Parent Services / Child Support Liaison)

Location: Milwaukee County, Wisconsin (Openings at our South, West, and North sites in Milwaukee County)

Bring parents into the picture. This role links AWWI with the child support agency and leads our services for noncustodial parents, helping them find work, connect to the support services they need, and strengthen their connection with their families. 

How we serve 

•  Whole family. When a parent goes to work, the whole household feels it. We look at the full picture (children, child care, housing, transportation, well-being) and plan with the family, not just the person on the caseload. 

•  Abundance mindset. Every family brings strengths: skills, support networks, and determination. We build on what is already there, and we treat every setback as a next step, never a final word. 

•  In person, with dignity. Our doors are open Monday through Friday, 8 a.m. to 5 p.m. Clients are welcomed onsite and treated as partners in their own progress. 

•  Results that last. We measure success by jobs kept, wages grown, and families made stronger, and we use what we learn to keep improving. 

What you'll do 

•  Be AWWI's main contact with the county child support agency. 

•  Reach noncustodial parents at community events, resource fairs, and partner organizations. 

•  Work closely with a small caseload of parents to build on their strengths, find practical solutions, and move them into work. 

•  Train child support staff and AWWI staff on each other's programs. 

•  Track outreach and results for quarterly reporting. 

You'll thrive here if 

•  You can build trust with people. 

•  You believe every parent has something to give their family. 

•  You are comfortable working in the community, including occasional evening and weekend events. 

What you bring 

•  Experience in social services, case management, or community outreach. 

•  Ability to build relationships across agencies and deliver training. 

•  Bachelor's degree in social work, human services, or a related field preferred. 

Why America Works 

For four decades, America Works has helped people move from public assistance into lasting jobs, because work brings dignity, independence, and opportunity to the whole family. America Works of Wisconsin, Inc. (AWWI) delivers the Wisconsin Works (W-2) program in Milwaukee County through a Whole-Family Approach, serving the entire household, not just one person. In 2027, we grow to serve the North, South, and West regions of the county. We test new ideas, measure what works, and change what doesn't, and we invest in our people the same way we invest in the families we serve. 

•  Medical, dental, and vision insurance, paid pre-tax 

•  401(k) with employer matching after one year 

•  Paid, structured training: you will learn the program, the systems, and our way of serving with us 

America Works of Wisconsin, Inc. is an equal opportunity employer. We welcome applicants from every background, culture, and work history