Parking Enforcement Officer

Parking Enforcement Officer

Salary

$63,871.08 Annually

Location

2120 Fish Hatchery Rd. Madison, WI 53713, WI

Job Type

PERMANENT FULL TIME

Job Number

2026-00323

Department

Parking

Opening Date

10/23/2026

Closing Date

10/30/2026 11:59 PM Central

Comp. Group/Range

16/11

• Description
• Benefits
• Questions

General Description

Join our team and play a vital role in keeping our city safe, accessible, and running smoothly. As a Parking Enforcement Officer, you'll perform responsible, uniformed work enforcing City parking ordinances within the Parking Division. Working under the limited supervision of the Parking Enforcement Supervisor, you'll be assigned walking or driving beats to monitor and address overtime violations, illegal parking, misuse of special permits, and other related infractions. This position requires strong judgment and discretion as you take appropriate enforcement actions and provide clear information and guidance to the public. You'll also help identify abandoned or stolen vehicles, as well as those with outstanding warrants, initiating actions such as towing or impoundment when necessary. In addition, you'll complete essential recordkeeping and reporting tasks that support daily operations and ensure accountability.

What We're Looking For:

• Strong judgment and attention to detail in enforcing regulations
• Clear communication and customer service skills
• Ability to work independently and respond to changing needs
• Comfortable with reporting, documentation, and basic technology
• Reliable, safety-focused, and effective in public-facing situations

HOURS: This position is scheduled for 40 hours per week however, schedules are flexible and may vary to include days, evenings, overnights, weekends and special events.

Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.

Examples of Duties and Responsibilities

Parking Regulations Enforcement

• Issue parking citations to motor vehicles and/or engage in related informational efforts to achieve compliance.
• Impound vehicles as required.
• Assist with disabled parking permit fraud investigations: identify possible suspected stolen vehicles.
• Respond to radio dispatch calls regarding parking violations and parking complaints.

Public Relations

• Assist community members in locating stolen, towed, or lost vehicles.
• Respond to the parking enforcement needs of construction/residents.
• Provide public information/clarification regarding parking ordinances and policies of the City and division.

Record Keeping

• Enter, retrieve, and compile vehicle registration information.
• Observe and record down/missing street signs and other hazardous street conditions or traffic accidents.
• Document any vehicle damage and towing locations and distribute copies as appropriate.
• Respond to subpoenas from City Attorney's Office and testify in court on parking issues, specific violations or fraud cases.

Miscellaneous

• Maintain City of Madison vehicles used for daily assignments.
• Report mechanical problems promptly to ensure safe operation of assigned vehicles.
• Participate in training of new hires.
• Work special events and liaison with organizers to post temporary signage and enforce parking regulations pursuant to the special events.
• Enforce parking restrictions and assist with no parking issues for special events.

Perform related work as required.

Minimum Qualifications

One (1) year of experience of direct public contact communicating or explaining organizational policies and procedures to the general public.

• OR-

Associates degree or higher in Criminal Justice or a closely related field.

• OR-

Familiarity with:

• Principles, practices, and terminology applicable to enforcing the Citys parking ordinances and regulations.
• Computer software applicable to the duties of the position, including Microsoft Office and Sharepoint.

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.

For the complete list of the knowledge, skills, and abilities, please reference the classification specification.

Special Requirements

• Possession of a valid drivers license.

• Ability to work a flexible schedule including days, evening, and night shifts, as well as Special Events.

• Must obtain Basic TIME (Transaction Information for the Management of Enforcement) certification within six (6) months of hire and must be re-certified every two (2) years. Because of this certification, candidates must undergo a thorough background check including fingerprints and will be disqualified based on FBI guidelines.

Physical Requirements:

• Ability to work outdoors in all types of weather at various times of day and night while driving, walking, standing, and performing repetitive arm movements when marking vehicles.
• Ability to safely perform physical duties while maintaining situational awareness in active traffic environments and interaction with the public.
• Ability to frequently get in and out of vehicles.
• Ability to walk extended distances, up to 10 miles on a given shift, in all types of weather, when enforcing parking.
• Ability to carry materials weighing up to 20 pounds and may have to bend, lift, reach, and pound signs as necessary.
• Ability to learn to operate a right hand drive vehicle.
• Ability to learn to use a two-way radio, computerized hand-held ticket-writer, and other related equipment.

The City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.

Compensation

The City of Madison strives to pay competitive wages. View the current salary schedules for pay for all classifications. Employees receive increases based on tenure with the City.

Benefits

The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as optional pet insurance, a bus pass for all employees, and the possibility of flexible work schedules. A brief summary of benefits is listed below. Please visit our website for more information.

Leave

Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.

0-3 years 10 work days of vacation

After 3 years 12-1/2 days

After 7 years 15 days

After 11 years 17-1/2 days

After 15 years 20 days

After 19 years 25 days

After 27 years 27 days

Employees earn 3.5 personal days in addition to vacation.

Employees receive eight official paid holidays (New Years Day, Martin Luther King, Jr. Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Years Eve).

Employees also earn 13 sick days annually that may accrue to a total of 150 days.

Retirement

The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.

Insurance

The City of Madison offers a variety of optional insurance programs including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Life Insurance
• Income Continuation Insurance (for short and long-term disability)
• Long Term Care Insurance

Other Benefits

The City offers numerous other benefits and programs for employees, including:

• 457(b) deferred compensation plans
• Employee Assistance Program
• Bus Pass on Madison Metro
• Flexible Work Schedules
• Employer-paid Training

01

Please indicate your highest level of education (Please note that a degree is not required for this position).

• Bachelors Degree in Criminal Justice or closely related field
• Associates Degree in Criminal Justice or closely related field
• Unrelated degree or technical diploma
• Criminal Justice related coursework
• No degree

02

Please list the field(s) of study or any Criminal Justice related coursework completed.

03

A requirement of eligibility for this position is the ability and willingness to work nights, overnights and weekends. Are you willing and able to work nights, overnights and weekends?

• Yes
• No

04

Please briefly describe your experience of communicating or explaining policies, procedures or rules to the general public.

05

How much experience do you have responding to customer-impacting issues specifically in an operational or field setting?

• More than three (3) years of related work experience
• More than two (2) years but less than three (3) years of related work experience
• One (1) to two (2) years of related work experience
• Less than one (1) year of related work experience
• None

06

Please indicate which of the following technologies/software you have at least one (1) year of experience using.

• Electronic tablet (Android or iOS)
• Handheld parking ticket machine
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• SharePoint
• Smartphone
• Transaction Information for the Managment of Enforcement (TIME) system
• Two-way radio
• CityWorks
• None of the above

07

Please check the type of enforcement work experience you have. (check all that apply)

• Rules and regulations
• Municipal ordinances
• Organizational policies and procedures
• Permit or licensing requirements
• State laws and statues
• Parking or traffic regulations
• Policies and procedures
• Any other type of ordinances or laws
• None of the above

08

How many years of experience do you have in transportation-related operations such as parking, transit, streets, enforcement, or public works?

• Three (3) years or more of related work experience
• More than two (2) years but less than three (3) years of related work experience
• One (1) to two (2) years of related work experience
• Less than one (1) year of related work experience
• None

09

Please check what type of employment related tasks you have completed from the list below. (check all that apply)

• Provided over the phone customer service
• Provided in person customer service
• Issued citations
• Wrote incident reports
• Explained policy or procedures to a member of the public
• Used de-escalation techniques
• Worked outdoors under adverse weather conditions
• None of the above

10

Do you have work or volunteer experience with driving as a primary function (i.e., delivery driver, taxi cab driver, bus driver, etc.)? If so, please list the position and employer.

11

Was the position in which you drove located in Madison, WI?

• Yes
• No
• Not Applicable

12

Please indicate if you have been a participant in any of the following programs or attended any listed outreach events.

• Centro
• Latino Academy of Workforce Development
• Operation Fresh Start
• Urban League
• WRTP: Big Step
• Other

13

If you were a participant in any of the programs listed above, please indicate the specific program name and the year(s) in which you participated. [Example: Operation Fresh Start Conservation Academy, 2026]

Required Question

Employer Madison, City of (WI)

Address 215 Martin Luther King Jr., Blvd.

MMB Rm 261

MADISON, Wisconsin, 53703

Phone (608) 266-4615

Website http://www.cityofmadison.com/jobs