Part Time Customer Experience Associate - Youth - Programming

Part Time Customer Experience Associate - Youth - Programming

Salary

$19.42 Hourly

Location

303 N. Laura Street, Jacksonville, FL

Job Type

Part-Time

Job Number

2027-07373

Department

PUBLIC LIBRARY

Opening Date

11/06/2026

Closing Date

11/20/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

The Jacksonville Public Library Department is actively seeking a Part-time Customer Experience Associate- Youth to present early childhood Storytime in library and outreach settings. Do you love reading aloud, singing silly songs, and sparking joy in young children? We're looking for an enthusiastic and dependable Storytime Substitute to fill in when the regular presenter is unavailable.

This role primarily works weekday mornings and is ideal for someone who enjoys engaging with children ages 0-5 and their caregivers through stories, music, movement, and play. In addition to program facilitation, this position includes office tasks and general program preparation.

Examples of Work

• Prepares, and conducts a variety of programs and activities to encourage the use of the library by children and young adults, including, but not limited to, school and community outreach.
• Works with the Youth Learning staff in the presentation of programs and services for children and teens.
• Assists with ideas for programs and collects necessary materials.
• Reads, tell stories, performs puppet shows, and interacts closely with children.
• Provides direct assistance to patrons with basic information regarding use of library materials, equipment, and services.
• Circulates library materials and answers reference questions.
• Researches complex questions.
• Has access to and maintains the integrity of confidential customer information.
• Interprets policy and explains procedures to the public.
• Responds to customer concerns and complaints and conducts conflict resolution.
• Maintains and cultivates contact with the general community, the public, schools, teachers, other libraries, city employees.
• Operates standard office and library equipment such as personal computers or mobile devices using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiches equipment, and calculators.
• Demonstrates proficiency in the City of Jacksonville Core Competencies.
• Performs related work as required.

Knowledge, Skills and Abilities

• Knowledge of recreational and developmental needs of children and young adults along with the knowledge of community interests, trends, and resources and ability to use this information to determine library programming needs.
• Knowledge of library procedures, techniques, and policies.
• Knowledge of library materials in various formats and materials appropriate for various ages and reading levels.
• Knowledge of literature and reference materials.
• Skill in organizing library materials and workflow.
• Ability to translate adults, young adults and children's needs and interests into effective library services and programs.
• Ability to recommend age-appropriate material.
• Ability to communicate verbally and in writing to persuade, educate, explain and inform.
• Ability to prepare written reports.
• Ability to solve problems.
• Ability to research and evaluate library activities and library procedures.
• Ability to maintain detailed and accurate records.
• Ability to operate standard office and library equipment such as personal computers using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculators.
• Dependent on assignment, ability to operate a motor vehicle.

Open Requirements/Supplemental Information

• A Bachelors' Degree from an accredited institution with a preferred concentration in librarianship, education, child development or other related field is required.
• Basic computer skills required.
• Experience in education, retail, or library support work is preferred.

LICENSE/CERTIFICATION/REGISTRATION:

• Depending on assignment, a valid drivers license may be required and must be maintained during employment in this class.
• Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville Public Driver Certification.

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APPLICATION:

• A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov.
• Complete details for all relevant employment and volunteer work (employer, dates, number of hours worked per week, and duties) are required to verify your eligibility. Incomplete submissions may delay or disqualify your application.
• A copy of your college transcript is required with your application. U.S. transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards.

VETERANS PREFERENCE:

• Certain service members and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post-secondary educational requirements, in employment and are encouraged to apply for positions being filled.
• If claiming veterans preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference. Failure to attach required documents will delay veterans preference status.
• If a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans' Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: VeteransPreference@fdva.state.fl.us

OTHER IMPORTANT INFORMATION:

• Applicants must be legally authorized to work in the United States on a full-time basis.
• Please note residence is no longer required, but it is preferred.
• This position is in an office and is not a remote position.
• Please ensure your application includes all employers within the last 10 years.
• Part-Time and volunteer work experience may be considered if an applicant has worked/volunteered 20 hours per week or more. If applying for a full-time position, these hours must add up to full-time equivalency. To receive consideration, complete work/volunteer history must be provided in the application.
• To ensure you receive email notifications, make "info@governmentjobs.com" a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website.

01

Are you authorized to work in the United States without sponsorship from the City of Jacksonville either now or in the future?

• Yes
• No

02

This position pays $19.42 per hour. If selected, would you be willing to accept this position at this hourly rate?

• Yes
• No

03

The majority of the work hours will be scheduled during the regular work week. However, due to the nature of library operations, the employee may be required to work evenings, weekends, and at various locations. Are you able to work this type of scheduled as needed?

• Yes
• No

04

Do you have a Bachelors' Degree from an accredited institution with a preferred concentration in librarianship, education, child development or other related field? You MUST attach your college transcript to your application.

• I have a bachelors degree or higher in one of the preferred fields.
• I have a bachelors degree or higher in another field.
• None of the above.

05

Provide a detailed description of your experience in creating lesson plans, either for formal or informal learning.

06

Experience in education, retail, or library support work is preferred. Provide a detailed description of your experience in either category.

07

Indicate the age group you have experience teaching. Select all that apply.

• Infants/Toddlers (ages 0 - 2)
• Preschool/Kindergarten (ages 3 - 5)
• Elementary (ages 6 - 10)
• Junior High (ages 11 - 14)
• High School (ages 15 - 18)
• Adults (ages 19 - 61)
• Seniors (ages 62 and older)
• None of the above.

08

If you answered 0-11 or 12-18: What is your experience working with youth?

09

Do you have a valid motor vehicle operator license that is not under suspension/revocation or restricted under any pending or current citations/court proceedings? Please indicate which license you possess.

• FL Class A Commercial Driver License (CDL)
• FL Class B Commercial Driver License (CDL)
• FL Class C Commercial Driver License (CDL)
• FL Class E Driver License
• GA Standard Drivers License
• GA Class A Commercial Drivers License (CDL)
• GA Class B Commercial Drivers License (CDL)
• GA Class C Commercial Drivers License (CDL)
• License from another State.
• Learner Permit
• My license is currently invalid.
• I do not possess any type of Drivers License.

10

If you have a State of FL license, does your license currently have one or more of these restrictions?

• C or 1 - Business Purpose Only
• D or H - Employment Purposes
• P or 2 - Probation Interlock Device
• S or I - Other Restriction
• Two or more of these restrictions.
• I have an out of state license.
• None of the above.

11

Have you been considered a "Habitual Traffic Offender" (HTO) within the past 12 months from current date?

• Yes
• No

12

Have you been convicted of Driving-Under-the-Influence (DUI) in any state during the last 36 months from current date?

• Yes
• No

13

Have you been cited for more than three (3) moving violations, or two (2) at fault accidents within the past 12 months from current date?

• Yes
• No

14

I consent to the City of Jacksonville using the drivers license information I have provided to access a drivers license report from the Department of Highway Safety and Motor Vehicles. I understand if one was accessed with relation to this application, a copy will be provided to me upon request.

• Yes, the City of Jacksonville has my consent to check my drivers license.
• No, I do not wish to give consent to the City of Jacksonville to check my drivers license.
• I do not possess a valid drivers license.

15

Provide your full Drivers License or Identification number. For out of state license, please include the state. PLEASE NOTE: Florida driver's license numbers are changing. Provide your most recently issued number. If a correct number is not provided, your application will be considered incomplete and may result in disqualification from the selection process.

Required Question

Employer City of Jacksonville

Address 117 W. Duval St.

Suite 100

Jacksonville, Florida, 32202

Website http://www.coj.net/departments/employee-services.aspx