Part-Time Customer Support & Scheduling Representative

Location: Seneca Falls, NY

Job Type: Part-Time (20-26 hours/week)

Pay: $18.00 - $23.00 per hour base + Uncapped Appointment Bonuses

About Us

For more than 30 years, EcoSpect has protected homes and improved indoor air and structural health throughout the Finger Lakes and Central New York. Specializing in basement waterproofing, foundation repair, concrete lifting, and radon mitigation, our reputation is built on durable work, clear communication, and genuine care for the property owners we serve.

The Opportunity

Are you an articulate, organized communicator who enjoys helping people and wants to earn performance bonuses on top of a competitive hourly wage?

EcoSpect is seeking a Part-Time Customer Support & Scheduling Representative to manage our peak closing hours and weekend intake. In this role, you will be the vital link between prospective clients and our field specialists--answering inbound inquiries, qualifying property needs, and booking confirmed inspection appointments.

Compensation & Performance Incentives

• Base Hourly Pay: $18.00 - $23.00 per hour base + incentive bonus
• Appointment Scheduling Bonus:There will be an incentive paid per qualified appointment scheduled (paid upon completion of the appointment).
• 5-Star Review Bonuses: Cash bonuses for team members mentioned in positive Google reviews
• Skill-Based Pay Increases: Opportunities for base wage increases upon completing company-paid certifications and internal training modules

Benefits & Perks

• Predictable Evening & Weekend Hours: Ideal for candidates seeking steady, non-overlapping second-shift hours
• Paid Time Off (PTO): Pro-rated accrued paid time off
• Retirement Plan: Company-sponsored retirement plan available
• Paid Industry Training: 100% employer coverage for specialized certifications and skill development

Schedule & Weekly Hours

This position provides 20 to 26 predictable hours per week, covering our evening rush and weekend homeowner calls:

• Monday - Friday: 4:00 PM - 8:00 PM (Closing Shift)
• Saturday: 8:00 AM - 2:00 PM

Key Responsibilities

• Rapid Customer Response: Answer incoming calls within 2 rings (under 10 seconds) with an engaging, helpful, and professional tone.
• Lead Conversion & Booking: Guide property owners through intake questions, clearly convey our value, and schedule on-site consultations (maintaining an 80%+ conversion goal from qualified leads).
• Multi-Channel Coverage: Promptly follow up with homeowner inquiries arriving through web forms, email, and social media.
• Calendar Management: Coordinate service zones and appointment slots for field estimators using our scheduling and CRM platform.
• Outbound Touchpoints: Conduct regular follow-ups with prospective clients awaiting quotes, reschedule cancellations, and send automated booking confirmations.
• Accurate Data Entry: Document project notes, customer information, and lead statuses cleanly in our CRM.

What We're Looking For

• Experience: 1-3 years in customer support, call handling, administrative coordination, or appointment scheduling (trade, construction, or home service dispatch experience is a plus).
• Availability: Consistent, dependable availability for weekday evenings (4:00 PM - 8:00 PM) and Saturdays (8:00 AM - 2:00 PM).
• Communication Skills: Confident phone presence, active listening skills, and professional written correspondence.
• Tech Comfort: Familiarity with CRM or scheduling software and general digital office tools.
• Punctuality & Reliability: Strong personal organization and the discipline to manage inbound volume smoothly during closing hours.

How Success Is Measured

• Response Speed: Rapid call pick-up times (consistently under 10 seconds).
• Conversion Rate: Hitting or exceeding the 80% qualified lead-to-scheduled-appointment benchmark.
• Completed Bookings: Generating clean, high-show-rate appointments for the field team.
• Customer Feedback: Regularly earning 5-star customer feedback and direct review mentions.

Ready to Apply?

If this evening and Saturday schedule aligns with your routine and you want a role with uncapped appointment bonuses, we would love to connect.

Submit your resume today and let us know why you'd be a great fit for the EcoSpect team!