Desktop Support Technician (Part-Time)
Location: Downtown Richmond, VA (Onsite)
Duration: Long-Term Contract (6-12 Months, Strong Potential for Extension)
Schedule: 24-32 Hours per Week
"We are looking for a candidate that is HAPPY with these hours and not someone who takes this and is still looking for 40 hour jobs."
Position Overview
We are seeking a hands-on Desktop Support Technician to provide onsite technical support for end users in a Microsoft-centric enterprise environment located in Downtown Richmond. This role is ideal for an IT professional with 3-6 years of experience who enjoys interacting directly with employees, troubleshooting hardware and software issues, and delivering outstanding customer service.
Responsibilities
- Provide onsite desktop, laptop, and peripheral support for end users.
- Troubleshoot and resolve hardware, software, printer, mobile device, and connectivity issues.
- Respond to and manage support requests through ticketing systems, phone, email, and walk-up support.
- Perform device deployments, imaging, upgrades, replacements, and workstation setups.
- Support Microsoft technologies including Windows 10/11, Microsoft 365, Outlook, Teams, and Office applications.
- Assist with user account administration, password resets, and basic Active Directory tasks.
- Coordinate with infrastructure and application teams to escalate and resolve complex technical issues.
- Document resolutions and maintain accurate support records.
Required Qualifications
- 3-6 years of IT Help Desk, Desktop Support, or Technical Support experience.
- Strong troubleshooting skills with Windows desktops, laptops, and common end-user technologies.
- Experience supporting Microsoft 365, Outlook, Teams, and Office applications.
- Familiarity with Active Directory, device imaging, hardware deployment, and user support.
- Excellent communication and customer service skills.
- Ability to work independently in a highly visible onsite support role.
Preferred Qualifications
- Experience supporting enterprise environments with 100+ users.
- Exposure to Azure AD / Entra ID, Intune, or endpoint management tools.
- CompTIA A+, Microsoft certifications, or related technical credentials.
What We Offer
- Long-term contract opportunity with strong extension potential.
- Stable part-time schedule (24-32 hours per week).
- Collaborative Microsoft-focused technology environment.
- Opportunity to provide high-impact, face-to-face support for a professional workforce.
Ideal Candidate: A customer-focused Desktop Support professional who enjoys being the "go-to" IT resource, excels at resolving end-user issues, and thrives in a hands-on onsite support environment.