POSITION SUMMARY

Our Drivers are responsible for all activities related to the delivery of orders to Nice Guys Delivery customers. Drivers deliver products to the end consumer using a company-owned vehicle, process transactions for the order at the point of delivery and reconcile their orders with the dispatch team. Drivers who work evening shifts are also responsible for parking their cars in the company garage. Drivers collaborate with the entire Nice Guys team to ensure on-time product deliveries and follow the company's strategic product goals and consumer needs.

Nice Guy Drivers are responsible for a locked bin of commonly purchased items. This bin is kept in the vehicle during the driving shift. The items in this bin have been curated by our staff as the most likely items that a customer might forget while ordering. On the occasion that you are doing a delivery transaction and the customer mentions they forgot to add a lighter or pipe to the order you will have the ability to help the customer out immediately. For all upsells you will need to contact the office for them to add the item to the current transaction or initiate another transaction for the upsold item. At the end of the driving shift drivers are responsible for restocking the product bin to the correct inventory. All upsell inventory is kept locked in the drivers inventory cage in the breakroom.

Drivers are an essential part of our business, as Nice Guys customers could not receive our products without our Drivers! Drivers are often the only face-to-face interaction our customers have with members of the Nice Guy team, so it's critical that our Drivers represent the company in a professional, friendly manner and leave the customer feeling taken care of and with a positive impression of the business.

Drivers will be encouraged and mentored by their supervisor to develop the skills, experience, and confidence to make daily decisions that have the potential to impact the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Drive safely
• Deliver product to customers using company-provided car
• Address customers questions and needs with accurate information and in a respectful manner
• Initiate sale of items kept in delivery vehicle
• Restock sold items from bin kept in delivery vehicle at the end of shift
• Use an application on company-provided phone to complete electronic payments
• Process cash and credit card transactions with customers at the point of delivery
• Provide excellent customer service and answers customer questions at the point of delivery
• Use an application on company-provided phone to track deliveries
• Maintain a written record of all deliveries
• Conduct a cash drop with the Dispatch Manager on duty at the end of the shift
• Support mentoring and training more junior members of the team as needed
• Maintain a safe and secure work environment
• Other duties as requested

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

In order to be considered for the position, Drivers must fulfill the following minimum qualifications:

• Must have a valid current driver's license
• Must be 21 years of age or older
• Must have and maintain a clean driving record
• Must be comfortable driving in a variety of conditions, including rain, night, and unpaved roads
• Industry knowledge of cannabis is preferred
• Previous delivery driving experience is preferred
• Ability to use a smartphone and computer
• Ability to identify and solve problems efficiently and quickly
• Ability to work in a fast-paced and sometimes stressful environment
• Ability to multi-task and maintain productivity
• Ability to work independently and in a team
• Positive, flexible team player
• Skilled communicator/customer service.
• Demonstrates a positive view of role of relationship with customers, vendors, and coworkers

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Professional office environment with moderate noise level (examples: computers and printers, light traffic).
• The physical environment may vary based on where deliveries are being made. For example, Drivers may be required to regularly climb flights of stairs when making deliveries.
• Regularly required to sit and drive for long periods of time while maintaining focus.
• Drivers will be expected to drive in various weather conditions and at night.
• Light lifting of delivery orders is required as a regular part of the job. Must be able to lift, carry, and balance up to a maximum of 20 pounds AND must be able to do so with extreme care and caution when working with product.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.