Part Time Eligibility Specialist (Medicaid)

Part Time Eligibility Specialist (Medicaid)

Salary

$24.55 - $36.83 Hourly

Location

Monroe, NC

Job Type

Non-Benefited Part-Time

Job Number

531506

Department

Social Services

Opening Date

11/12/2026

Closing Date

11/18/2026 11:00 PM Eastern

• Description
• Benefits
• Questions

General Statement

The Eligibility Specialist PT, under general supervision, performs tasks related to the determination of eligibility and providing ongoing caseload management for economic service assistance programs such as Food and Nutrition Services, Temporary Assistance to Needy Families (Work First), Childcare, Families and Children, and/or Adult Medicaid. Implements effective caseload management techniques; assesses the customers need for services; and participates in staff and program development. Employee must exercise tact, courtesy, and good judgment in contact with county employees, outside organizations, and the general public. Employee must also establish and maintain effective relationships as necessitated by work assignments.

Essential Functions

Conducts interviews (face-to-face, by telephone and/or through third party verification) with customers utilizing established interviewing techniques to determine eligibility (also uses ex parte information to determine eligibility) for economic services assistance; follows up with customers within established guidelines.

Responds to inquiries from clients and citizens regarding benefits, application process, and/or program eligibility.

Explains public assistance program requirements and options to client/applicant.

Assesses customers needs, makes appropriate referrals and coordinates services available from other programs in a timely manner; provides guidance and direction in crisis situations; appropriately defuses emotions and fosters customer readiness to use available services and pursue self-sufficiency.

Computes and authorizes amounts of assistance for different Medicaid programs.

Evaluates and verifies information and assesses the validity of customer documentation; applies federal, state, and county policies and procedures within prescribed time frames with a minimal number of errors, overdue applications, and case re-determinations.

Coordinates with other programs to ensure proper processing.

Documents case findings within established timeframes accurately to reflect customers situation and to substantiate verification of all eligibility factors; initiates and updates data in multiple computer systems accurately (Compass and NC FAST).

Provides information to clients/applicants regarding programs, services, eligibility requirements and outcomes.

Identifies cases for investigation of potential fraud and submit appropriate fraud referral documentation.

Completes client re-certification for eligibility.

Assists in local and state hearings process as necessary.

Maintains and updates case records and management reports using computer skills and documentation.

Schedules unit eligibility activities, establishes priorities and complies with deadlines using effective time management and organizational skills; participates in appropriate training sessions to enhance job performance. Establishes activities and priorities appropriately; maintains current records and management reports which reflect an accurate accounting of caseload responsibility; appropriately utilizes and applies training received;

Maintains proficiency in researching the on-line integrated manual, job-aides, and administrative letters with the ability to apply the policy/procedures obtained from the respective sources; requests assistance/clarification of policy that may appear to be vague or unclear.

Understand and apply pertinent Federal, State and local codes, laws and regulations.

Ability to develop and maintain cooperative and courteous relationships with division employees, staffers and managers in other divisions, representatives from organizations, and the general public so as to maintain good will toward the division and project a good division image.

Assists supervisor with training of peers as requested.

May assists with community awareness presentations to community groups.

May temporarily serve as a lead worker; carrying out designated responsibilities utilizing established policies and procedures as requested.

Performs other related duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS

Education and Experience:

High School Diploma or an acceptable equivalency diploma (GED) and two (2) years of paraprofessional, clerical, or other public contact experience.

Special Requirements:

Typing 30 wpm.

Basic Excel knowledge.

PREFERRED QUALIFICATIONS

Education and Experience:

Associate's Degree from an accredited college/university in Human Services Technology, Social Services, Business Administration, or a closely related curriculum and eligibility determination experience and three (3) years of paraprofessional, clerical, or other public contact experience; or equivalent combination of education and experience.

Special Requirements:

NC FAST or other eligibility determination system experience.

Fluent in Spanish and English.

Supplemental Information

PHYSICAL DEMANDS

Must be physically able to operate a variety of machinery and equipment including computers, typewriters, copiers, facsimile machines, calculators, printers, telephone, etc. Must be physically able to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting, but may involve walking or standing for periods of time.

WORK ENVIRONMENT

Work is performed in a dynamic environment that requires the need to be sensitive to change and responsive to changing goals, priorities, and needs.

FINANCIAL PROGRAMS

DIRECT DEPOSIT

Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.

TRUIST

No Overdraft Fees

$100 Negative Balance Buffer

Online and Mobile Banking with Bill Pay

OTHER PROGRAMS

EMPLOYEE ASSISTANCE PROGRAM

The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.

AQUATIC AND FITNESS CENTER

We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full-time and benefitted part-time employees through payroll deduction.

01

Rate these aspects of a unit in order of importance from 1 to 4 with 1 being the most important: A. Teamwork B. Timeliness C. Quantity D. Quality

02

The person who is hired into this position will have the responsibility of multitasking at all times and must complete all aspects of the job fully and timely. What would your strategy be for doing this?

03

Are you proficient in NC FAST?

• Yes
• No

04

The key to any Income Maintenance job is both organizational skills and time management. How did you apply these to the way you worked in the past and how will you plan to apply them to this particular job?

05

If you have employment experience as a Caseworker or Eligibility Specialist in any other Income Maintenance program, describe your experience including the number of years, in which program, and where you were employed.

Required Question

Employer Union County

Address 500 North Main Street, Suite 130

Monroe, North Carolina, 28112

Phone (704) 283-3818

Website http://www.unioncountync.gov