We are seeking a detail-oriented and people-focused professional to support our intake process on a part-time basis. In this role, you will serve as a welcoming first point of contact, helping gather information, coordinate next steps, and ensure a smooth and efficient experience for clients, patients, or customers. The ideal candidate is organized, responsive, and comfortable working in a fast-paced environment where accuracy and service matter.
Responsibilities
- Respond to incoming calls, emails, or online inquiries in a professional and timely manner
- Collect, review, and enter intake information accurately and efficiently
- Guide individuals through intake procedures and explain next steps clearly
- Verify completeness of forms, documents, and required information
- Coordinate scheduling, referrals, or follow-up actions as needed
- Maintain organized records and update internal systems with accurate information
- Communicate with internal teams to support a smooth handoff and timely service delivery
- Protect sensitive information and follow applicable privacy and confidentiality standards
- Identify and escalate issues, missing information, or concerns when appropriate
Qualifications
- Previous experience in intake coordination, customer service, administrative support, or a related role preferred
- Strong verbal and written communication skills
- Excellent attention to detail and accuracy in data entry
- Ability to manage multiple priorities and stay organized
- Comfortable using computer systems, databases, and standard office software
- Professional, courteous, and adaptable approach to supporting others
- Ability to work independently while following established procedures
- Strong problem-solving skills and sound judgment
Preferred Attributes
- Familiarity with scheduling systems, intake workflows, answering phones
- Ability to maintain composure in sensitive or high-volume situations
- Commitment to providing a positive and supportive experience for each individual
What We Offer
- Part-time schedule with flexibility
- Opportunity to contribute to a mission-driven and collaborative team
- Supportive work environment focused on quality service and professional growth
- Valuable experience in coordination, communication, and administrative operations
Equal Opportunity
We are committed to creating an inclusive and welcoming workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.