Part-time Intake Specialist

Part-time Intake Specialist

Salary

$18.00 Hourly

Location

Family Justice Center, NC

Job Type

Part-time Non-Benefited

Job Number

00065

Department

Family Justice Center

Opening Date

10/15/2026

Closing Date

10/27/2026 11:59 PM Eastern

• Description
• Questions

Job Purpose

The Family Justice Center Intake Specialist will increase agency capacity by serving as the portal of entry and contact for clients seeking services at the FJC. Duties include interviewing clients to determine appropriate services, assisting clients by coordinating the various programs and services at the FJC.

The primary purpose of the Family Justice Center is to provide the backbone infrastructure for our community's response to interpersonal violence. It is a public/private partnership of agencies dedicated to ending domestic violence, child abuse, sexual assault, stalking, human trafficking and elder abuse through prevention, education and a coordinated response of comprehensive, client-centered empowerment services organized in a single location.

Employee may be called upon in case of a disaster, either natural or man-made, to serve the citizens of Alamance County. This work may occur outside of normal working hours.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

• Greet and receive FJC visitors, partners, and clients including: victims of domestic violence, child abuse, elder abuse, stalking, human trafficking and sexual assault
• Complete appropriate intakes with clients, make and track referrals to services, provide follow up with clients
• Supervise the waiting room and children's playroom to support a safe and welcoming environment for families seeking services, answer telephone calls to FJC promptly and efficiently, provide information and/or referrals to routine inquiries or route calls to appropriate FJC staff and partners
• Share information regarding mutual cases through a system of signed client releases of information
• Perform other duties, functions, special projects, and responsibilities as deemed necessary for effective services to clients.
• Ensure that all activities carried out in the name of the Family Justice Center are in accordance with the Center's mission, policies and procedures, as well as its purpose and intent.
• Explain policies, procedures, etc. to clients, the public, partners and/or staff when required
• Compile and report statistical data as required
• Maintain client records including: danger assessment, intake paperwork, referrals, client releases, visit summaries, and case review documentation
• Maintain inventory lists of equipment and supplies
• Serve on FJC partner committees or other team meetings assigned by the FJC Director
• Perform tasks related to the day to day function of the FJC.
• Encourage collaboration and communication within the partnership to insure victim-centered services
• Participate in meetings and committees for planning program services/activities; monitoring, evaluating, and providing feedback.

Qualifications

Education & Experience: Graduation from high school or GED required and demonstrated possession of knowledge, skills, and abilities gained through at leave 2 years of experience in an office, government, or nonprofit setting, plus other public contract experience which included negotiating, interviewing, explaining information, gathering and compiling data. Typing skills are required. Knowledge and/or experience working with survivors of domestic and sexual violence preferred. Bi-lingual preferred.

Computer Skills: Prior experience with intermediate Microsoft Office (Excel, PowerPoint, Outlook) knowledge required. Prior experience working with a client database.

License/Credentials: Possession of a valid NC driver's license.

Skills & Abilities

COMPETENCY STATEMENTS:

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to change behavioral styles and method of approach when necessary to achieve the goal and partner successfully.
• Analytical - Ability to analyze statistical data, keep accurate records and complete reports.
• Autonomy - Ability to work independently with minimal supervision.
• Collaborative - Ability to cooperate and partner in team environments for the benefit of all involved parties.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Thoroughness in accomplishing a task through concern for all areas involved, no matter how small.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful, maintain high level of confidentiality and be seen as credible in the workplace.
• Initiative - Ability to do more than is required or expected within the job, does things that no one has requested that will improve processes and services.
• Judgment - Ability to use good judgment and discretion as it relates to interpreting policies and procedures.
• Multitasker - Ability to multi-task in a fast-paced environment.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co-workers.
• Safety-Minded - Creating a safe work environment; managing risks; reducing exposure liabilities.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

PHYSICAL DEMANDS:

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)

Physical Demands

Lift/Carry

Stand F

Walk F

Sit F

Manually Manipulate F

Reach Outward O

Reach Above Shoulder O

Climb O

Crawl N

Squat or Kneel O

Bend O

Taste

See

Smell10 lbs. or less O

11-20 lbs. O

21-50 lbs. O

51-100 lbs. O

Over 100 lbs. O

Push/Pull

12 lbs. or less O

13-25 lbs. O

26-40 lbs. O

41-100 lbs. O

Other Physical Requirements

• Vision (Near, Distance, Peripheral)

WORK ENVIRONMENT

Office Environment

01

I understand that all answers to these supplemental questions must be verifiable in the Educational History and Work History sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.

• Yes
• No

02

Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.

• High School Diploma or GED
• Some College
• Associate Degree
• Bachelors Degree
• Advanced Degree
• None of the above

03

If you have a college degree, what was your major area of study? Enter N/A if this does not apply.

04

How many years of experience do you have working in an office, government, or nonprofit setting?

• No experience
• Less than 1 year
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years or more

05

Do you have experience working directly with the public in a role that involved interviewing individuals, explaining information, negotiating, or gathering and compiling data?

• Yes
• No

06

How would you describe your proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook?

• No experience
• Beginner - Basic knowledge of Microsoft Office applications
• Intermediate - Able to independently create spreadsheets, presentations, manage emails, and perform common office tasks
• Advanced - Proficient in complex functions, reporting, and advanced features

07

Do you have experience entering, maintaining, and retrieving information using a client database or case management system?

• Yes
• No

08

Do you have professional or volunteer experience working with individuals affected by domestic violence or sexual violence?

• Yes
• No

09

Do you have a valid drivers license?

• Yes
• No

Required Question

Employer Alamance County Government

Address 124 West Elm Street

Graham, North Carolina, 27253

Phone 336-570-4028

Website http://www.alamance-nc.com