We are seeking a dependable and detail-oriented professional to support overnight front desk operations in a hospitality setting. In this role, you will help ensure a smooth guest experience during overnight hours by balancing guest service, administrative tasks, and daily financial reconciliation. This position is ideal for someone who is organized, customer-focused, and comfortable working independently in a quiet but fast-paced environment.
Responsibilities
- Greet and assist guests during overnight hours with professionalism and courtesy
- Handle check-ins, check-outs, reservations, and guest inquiries
- Respond to guest needs and resolve issues promptly and effectively
- Perform nightly audit procedures, including balancing transactions and reviewing reports
- Verify room charges, postings, payments, and folios for accuracy
- Prepare daily reports and support end-of-day reconciliation processes
- Monitor lobby activity, property access, and overall guest safety during the overnight shift
- Coordinate with other departments as needed to support hotel operations
- Maintain accurate records and ensure confidentiality of guest and company information
- Complete additional front desk and administrative tasks as assigned
Qualifications
- Previous customer service, hospitality, or front desk experience preferred
- Strong attention to detail and accuracy in handling financial information
- Excellent communication and problem-solving skills
- Ability to work independently with minimal supervision
- Basic computer skills and comfort using property management systems or similar software
- Reliable, punctual, and able to work overnight hours, including weekends and holidays as needed
- Professional demeanor and a commitment to delivering quality guest service
Preferred Attributes
- Experience with hotel night audit or overnight front desk operations
- Familiarity with accounting, balancing, or reconciliation processes
- Ability to remain calm and organized in changing situations
- Strong sense of ownership and follow-through
What We Offer
- Part-time schedule with overnight hours
- Opportunity to work in a supportive hospitality environment
- Hands-on experience in guest services and nightly operations
- A role that offers independence and responsibility
We are committed to creating an inclusive workplace and welcome applicants from all backgrounds.