Part-Time Program Support Assistant (Case Assistant)

Location: Salem, MA
Duration: 8-Month Contract
Work Arrangement: Onsite
Schedule: Part-time, 20 hours per week — Mondays, Wednesdays, and Thursdays
Company: Sigma, Inc.

Job Summary

Sigma, Inc. is seeking a reliable and detail-oriented Part-Time Program Support Assistant / Case Assistant for an 8-month contract opportunity in Salem, MA. This position provides administrative and clerical support to two Career Service Counselors who are visually impaired.

The ideal candidate will have strong computer skills, excellent organizational abilities, and a positive, service-oriented attitude. Responsibilities include maintaining electronic case records, preparing documents and correspondence, completing forms, organizing files, and providing visual assistance by reading and explaining information displayed on a computer screen.

This is an excellent opportunity for candidates with experience in administrative support, data entry, case management, office coordination, or clerical assistance who are comfortable working onsite in a professional environment.

Key Responsibilities

• Administrative Support: Assist Career Service Counselors with daily administrative tasks, data entry, document preparation, and general office support.

• Case Management System: Learn and use the MassAbility case management system to enter case notes, create documents and letters, upload and locate files, and update case records.

• Document Preparation: Complete electronic forms and prepare correspondence, including tuition waiver letters, referral forms, MBTA TAP letters, and other program-related documents.

• Financial and Purchase Order Support: Assist with documenting financial needs and initiating purchase orders and contract orders as directed.

• Electronic File Management: Organize, maintain, upload, and retrieve electronic files to ensure records remain accurate, accessible, and well organized.

• Visual Assistance: Read and explain information displayed on a computer screen to support counselors with their daily responsibilities.

• Data Accuracy: Ensure that case information, forms, correspondence, and electronic records are completed accurately and in accordance with instructions.

• Communication and Coordination: Follow spoken and written instructions, communicate effectively, and respond to requests in a timely and professional manner.

• Confidentiality: Handle case records and sensitive information with appropriate discretion and care.

Required Qualifications

• Strong organizational skills and the ability to manage assigned tasks independently.

• Positive attitude, reliability, and willingness to assist others.

• Ability to understand and follow spoken and written instructions.

• Ability to read information displayed on a computer screen clearly and explain it efficiently.

• Proficiency with Microsoft Windows, Microsoft Word, Excel, and Outlook.

• Familiarity with online meeting platforms such as Zoom and Microsoft Teams.

• Strong attention to detail and accuracy when entering information and preparing documents.

• Ability to learn new computer systems and administrative processes.

• Professional communication and interpersonal skills.

Preferred Qualifications

• Previous experience in administrative support, clerical work, data entry, office assistance, or program support.

• Experience maintaining electronic records or working with case management systems.

• Familiarity with document preparation, electronic forms, file management, and correspondence.

• Experience supporting counselors, caseworkers, program staff, or other professional teams.

• Experience with purchase orders, financial documentation, or referral forms.

Schedule and Contract Details

• Job ID: 814702

• Position: Part-Time Program Support Assistant / Case Assistant

• Location: 45 Congress Street, Salem, MA

• Duration: 8 months

• Work Arrangement: Onsite

• Schedule: Mondays, Wednesdays, and Thursdays

• Hours: 20 hours per week