Are you looking for the next step in your career? We are currently seeking a Call Center Representative to join our Service team.
At our dealership, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. We believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.
What We Offer
Medical & Dental
Growing automotive group
Promote work-life balance
State-of-the-art facility
Owned and operated by same leadership for past 28 years
Positive work environment and company culture
401K
Job Advancement
Growth Opportunities
Opportunity to manage 3 rooftops
Flexible Work Schedules
Family-Owned & Operated
Responsibilities
Schedule service appointments and speak with customers every single day by following up over the phone after each appointment.
Actively listen to customers, answering their questions, and directing them appropriately as they request.
Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.
Advise maintenance recommendations.
Confirm scheduled and missed appointments.
Qualifications
Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
Strong customer service background
Excellent verbal and written communication skills
Punctual, reliable and eager to improve
Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.