Part-Time Referral Specialist

Western Michigan University Homer Stryker M.D. School of Medicine is searching for a Part-Time Referral Specialist. The referral specialist is responsible for assembling information concerning patient's clinical background and referral needs. Provides appropriate clinical information to referring providers, specialists, or health care facilities. To share this posting, please use this link WMed has opportunities for Referral Specialist I Healthcare setting and Customer service preferred. $15.90 $18.55/hour dependent upon years of equivalent and relevant experience. Referral Specialist II must have 1-2 years health care, customer service and call center. $17.45 $20.35/hour dependent upon years of experience. Referral Specialist III must have 3+ years health care, customer service, call center and, insurance verification and billing experience. $19.65 - $22.90/hr dependent upon years of experience. FULL-TIME BENEFITS PACKAGE: Wellness reimbursement.Continuing education and tuition reimbursement.Employer-funded retirement plan.Two medical plan options: PPO and High Deductible Health Plan (HDHP) with employer HSA contribution.Flexible work solutions based on position and department.Up to four weeks of PTO accrual beginning in year one.Paid holidays.Paid volunteer time.Paid preferred holiday.No nights, no weekends. DUTIES AND RESPONSIBILITIES: Verifying insurance in the EMR and/or appropriate websites.Pre-registration for upcoming appointments.Manages all assigned work-ques and in-basket request.Answers and directs department phone calls.Schedules and reschedules referral appointments.Enters patient demographic, referral, and insurance information into the EMR.Verifies eligibility of managed care patients.Checks and updates referral information.Sorts and distributes department mail.Provides information to patients regarding billing processes and procedures. Ensures patients are notified for upcoming appointments by communicating through their My Chart, email or via US mail.Ensuring all necessary new patient paperwork and health history questionnaires are mailed to all New Patients to WMed Health Providers/Specialists.Manages patient portal requests.Monitors office supplies and reorders items as needed.Participates in all departmental meeting and in service trainings.Participates in WMed professional development opportunities. Availability to work occasional overtime on weekends or evenings to complete time sensitive projects.Acquires knowledge for new technology and policy/procedure revisions.All other duties as assigned.