Essential Responsibilities
- Request and obtain medical records and supporting documentation from healthcare facilities.
- Follow up on outstanding requests through email, phone, and internal systems.
- Track and update the status of document requests.
- Review received records for completeness and identify missing information.
- Escalate unresolved issues to leadership as needed.
- Maintain accurate documentation and workflow notes.
- Meet established productivity and quality standards.
- Communicate professionally with clients, hospitals, and internal team members.
- Assist with special projects and other administrative tasks as assigned.
Minimum Qualifications
- High school diploma or GED required.
- Strong computer skills, including Microsoft Outlook, Excel, and Teams.
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational skills.
- Ability to manage multiple tasks while maintaining accuracy.
- Ability to work independently in a remote environment.
- Reliable internet connection and dedicated workspace.
Preferred Qualifications
- Previous customer service, administrative, data entry, or healthcare-related experience.
- Familiarity with medical records or healthcare terminology.
- Experience working in a remote environment.
Key Competencies
- Attention to Detail
- Time Management
- Accountability
- Communication
- Problem Solving
- Organization
- Adaptability
- Team Collaboration
Physical Requirements
- Prolonged periods of sitting and computer use.
- Ability to work standard business hours as scheduled.
The potential salary range for this role is $19,000.00 USD to $ 20,000.00 per year. Final compensation will be based on experience, skills, market conditions, and internal equity. We offer a competitive Total Rewards program including health benefits, RRSP matching, stock options, and career development opportunities.