Part Time Service Administrator

Position Overview

Dorma Hueppe, part of the global dormakaba Group, is a market leader in movable wall and partition solutions. Delivering innovative space management systems across hotels, convention centres, commercial offices, education, banking and other key sectors.

This Part Time Service Administrator will support the service team in Moorebank through accurate administration, service portal coordination and responsive customer support. The role is office-based three days per week.

What you will do

• Be the first point of contact for service portal setup, renewals and enquiries; coordinate compliance records to support technician access to customer sites.
• Liaise with Service Managers on contract renewals, and prepare and follow up on service agreements to support revenue and profit.
• Create and update client and site details in the service database; coordinate portal work orders with the scheduling team.
• Provide backup support to Service Coordinators and other Sales and Service administration support; prioritize requests and escalate issues as required.

What we require

• Customer service experience, professional communication skills
• Computer literacy, including Microsoft Word and Excel, and confidence learning and using business systems.
• Meticulous attention to detail, the ability to organise and prioritize work, and willingness to learn.
• Availability to work from Moorebank office 3 days per week

What we prefer

• Previous experience setting up and maintaining customer or service portals.
• Experience administering CRM systems or maintaining client and site information in databases.
• Experience in WHS/OHS administration, compliance, governance or policy administration - highly regarded, not required

What we offer

• A three-day, office-based working pattern in Moorebank
• Access to discounted Health Insurance
• Peer to Peer Recognition via our 'AAA' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.