Part Time - Student Success Navigator

Part Time - Student Success Navigator

Salary

$16.46 Hourly

Location

Central Campus - Uptown/Elizabeth

Job Type

Part-Time Staff

Job Number

2026-00561

Unit

SA-Enrollment & Stu. Succ.

Department

Student Success Services

Opening Date

11/03/2026

Closing Date

11/17/2026 11:59 PM Eastern

For part-time/adjunct faculty only:

N/A (not a PT faculty role)

Projected average hours of work per week:

25 to 30

• Description
• Benefits
• Questions

General Function

To serve as an expert generalist, guiding students into and throughout a successful college experience.

Applicants are encouraged to apply promptly, as this posting may be taken down before the listed closing date once adequate candidate interest has been reached.

• Please upload a cover letter*

Duties and Responsibilities

1. Provides friendly, timely, and accurate customer service to students and staff through phone, email, and in person.

2. Helps students navigate onboarding, registration, and college processes.

3. Assesses students' basic needs and interests, connecting them with relevant resources and services.

4. Utilizes CRM tools and systems to communicate and collaborate with students, faculty, and staff to ensure a streamlined process.

5. Represents the college at events and open houses.

6. Provides general academic and student support through technology and on campus.

7. Performs other duties as assigned.

Minimum Requirements and Preferred Qualifications

Minimum Requirements:

• Associate degree and six months of work experience in a college, customer service, or administrative working environment and/or 3 years of experience in a college, customer service, or administrative working environment.

Additional Information

Knowledge, Skills, Abilities and Characteristics

• Detailed knowledge of college processes relating to students

• Familiarity with student services offered by the college

• Technology skills

• Communication skills

• Academic Skills

• Ability to provide consistently high-quality customer service

• Ability to work with individuals from diverse backgrounds

• Ability to work productively with many different case management teams for individual students

Working Conditions:

Typical office environment.

Central Piedmont is happy offer several benefits to part-time employees including:

• supplemental retirement
• 529 College Savings plan
• use of fitness centers
• State Employees Credit Union (SECU)
• employee and State employee discounts
• free parking
• personal days (prorated, if eligible)
• paid parental leave (4 to 8 weeks, prorated, if eligible)

To learn more details, visit our Benefits page to see the Part-Time Summary of Benefits.

01

Do you have an Associate degree and six months of work experience in a college, customer service, or administrative working environment or 3 years of experience in a college, customer service, or administrative working environment?

• Yes
• No

02

Did you upload a Cover Letter?

• Yes
• No

Required Question

Employer Central Piedmont Community College

Address 1201 Elizabeth Avenue

Charlotte, North Carolina, 28204

Phone 7043306631

Website http://www.cpcc.edu