Part-Time Test Center Administrator

About Us

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the universitys signature leadership programs is its 800-member Corps of Cadets on UNGs Dahlonega Campus.

Job Summary

The University of North Georgia is accepting applications for a Part-Time Test Center Administrator on the Gainesville campus. The Part-Time Test Center Administrator (TCA) will provide test administration and proctoring services for the University of North Georgia and National Testing Agencies including but not limited to: PearsonVue, Meazure Learning, CLEP, HESI, TEAS, eCore, ETS, Distance Learning, DSST, and Accuplacer. The TCA will provide assistance in other related areas of the Testing Center as needed. The TCA reports directly to the Coordinator of Testing in Gainesville. Must be available to work extended days, evenings, and some Saturdays.

Responsibilities

• Manage daily test administration duties for the UNG Gainesville Campus Test Center and National Testing Agencies by adhering to strict test security and a variety of test administration procedures. Respond to all testing related inquiries by the Gainesville Campus Coordinator of Testing and outside agencies; assist with the development of the Gainesville testing schedule to ensure adequate coverage; ensure security of test materials; verify identity of testing candidates; schedule testing appointments requested by phone and e-mail; score exams; enter scores into BANNER; and report scores to the Office of Admissions. Administer DSST, Meazure Learning, PearsonVue, CLEP, TEAS, HESI, ACCUPLACER, IDLs and other exams as needed, in-person and virtually. Also serves as a primary Saturday and evening TCA.
• Provides professional and friendly customer service to all candidates. Prepares computers and assists candidate from check-in to check-out. Proctor will assist closing testing lab after completion of exams and preparing the lab for the next day of testing. Provide answers to questions from callers and visitors related to a variety of tests and testing policies and maintains inventory of test materials and exhibits. Performs other job-related duties as assigned.
• Communicates with the Coordinator of Testing regarding IT related issues; ensures that computer related needs are kept current to prevent any interruption in the delivery of exams; and maintains an effective working relationship with examinees, professional associates, and colleagues.
• Maintain a working knowledge of University and National Testing Agencies; maintain certification with test vendors as required for each campus testing center; and maintain current knowledge of non-compete and confidentiality requirements.

Knowledge, Skills, & Abilities

• Preferred knowledge of standard professional proctoring duties and office practices, procedures, systems and equipment.
• Working knowledge of most computer office software, including BANNER, Windows, Microsoft Office - Word and Excel
• Must have excellent verbal and written communication skills; excellent customer service and interpersonal skills; outstanding organizational and time management skills, excellent problem-solving skills; and superb phone etiquette.
• Must be able to obtain and retain knowledge of ADA and FERPA guidelines as they relate to individuals served through the UNG Test Center.

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• Must have ability to stay focused and detail oriented under surveillance. Work performance is monitored & evaluated by external clients/vendors by way of audio and video surveillance and "secret shoppers" posing as testing candidates. Failure to maintain contractual requirements could result in financial loss to the institution or termination of testing client contracts. Must maintain a professional demeanor when dealing with customers from varied industries to include academic, corporate, government, financial, healthcare, and information technology. Must be available to work extended days, evenings, and weekends.
• Must have ability to organize and prioritize work requests to complete tasks in a timely manner with minimal supervision.
• Must be able to complete concurrent or multiple tasks independently and creatively in a timely manner and under pressure of deadlines; work well with people from different racial, cultural and other backgrounds, and possess a strong commitment to the mission of the University.
• Must be able to remain customer friendly and maintain attention to details in the midst of frequent interruptions; must have the ability to work successfully as part of a team in a high-demand, fast-paced, detail-oriented environment.
• Must be able to learn and apply new technology as needed; must maintain confidentiality of candidate test records and personal information.
• Must be able to obtain additional TCA certification in the following areas within the first twelve (12) weeks of employment: PearsonVue, College Level Examination Program, DANTES Subject Standardized Test program, ETS Standard Testing Network Center, and others as required. Must be able to obtain and maintain active membership in Georgia College Testing Association and National College Testing Association.

Required Qualifications

• High School Diploma or GED required.
• One (1) year of required experience in an office environment, retail environment, or customer service environment.

Preferred Qualifications

• Associates or Bachelors degree preferred

Proposed Salary

• The starting salary is: $18.34 hour.

Required Documents to Attach

• Resume
• Cover Letter
• Contact Information for Three Professional References

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Equal Employment Opportunity

The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

Other Information

• This is not a supervisory position.
• This position does not have any financial responsibilities.
• This position will not be required to drive.
• This role is not considered a position of trust.
• This position does not require a purchasing card (P-Card).
• This position will not travel
• This position does not require security clearance.

Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.

Background Check

• Standard Enhanced