Participant Services Representative I

Dunhill Government Solutions is hiring Participant Services Representatives to support a federal program. This is a full-time, fully remote role based in the U.S., answering participant questions by phone, email and web chat. It's a strong entry point into federal work for anyone with customer service or call center experience.

Responsibilities:

• Handle inbound and outbound calls, email and web chat from program participants, meeting service-level targets
• Log every contact in a web-based case management system and link each call to its open case
• Research and resolve processing issues, missing documents and data errors, and follow each one through to resolution
• Support back-office processing and data-integrity reviews
• Follow the program's published processing guidelines

Requirements:

• High school diploma or GED
• 0–2 years of call center, customer service or public relations experience
• Composure and courtesy during high call volume
• Strong written and verbal communication, listening skills and attention to detail
• Available for one of three day shifts (Eastern): 7:00 AM–3:30 PM, 8:00 AM–4:30 PM, or 9:30 AM–6:00 PM
• Candidates residing in California or the New York City metro area cannot be considered at this time

Details: Full-time (40 hours/week), seasonal, fully remote.

Compensation: $17.75 per hour, plus an hourly health & welfare benefit toward health insurance and retirement (amount varies by location).

US Citizenship and the ability to pass a federal background investigation in order to be granted access to sensitive information.

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