We are seeking a Partner Operations Program Manager to support Sales Excellence initiatives within our clients Enterprise Partner Sales organization. This role will partner closely with sales teams and business stakeholders to manage partner operations, deliver actionable insights, and drive process improvements across GSI, ISV, and Digital Native partner segments. The ideal candidate brings prior Microsoft experience, a strong background in partner operations, and the ability to leverage AI and automation to streamline workflows and improve operational efficiency. Responsibilities
- Support Sales Excellence initiatives for Enterprise Partner Sales organization across Global System Integrator (GSI), Independent Software Vendor (ISV), and Digital Native partner segments.
- Manage and support partner operations, including partner reparenting, TPID management, MAL processes, partner attribution, and customer segmentation.
- Develop, maintain, and refresh recurring reports and dashboards; analyze partner and sales data to deliver actionable business insights.
- Identify data quality issues, recommend operational improvements, and streamline partner management processes.
- Collaborate with partner sales teams and business stakeholders to gather requirements, provide operational guidance, and support business priorities.
- Leverage AI and automation tools to streamline recurring tasks, improve reporting workflows, and increase operational efficiency.
- Support special projects, including ad hoc analyses, operational reviews, process improvements, and partner program initiatives. Required Qualifications
- 35 years of experience in business analysis, business operations, sales operations, partner operations, or a related field.
- Previous experience working at Microsoft.
- Experience working with partners or supporting partner-facing teams, programs, or operations.
- Knowledge of the Microsoft partner ecosystem, including GSI, ISV, and Digital Native partner segments or comparable partner programs.
- Experience supporting partner operations, sales programs, customer segmentation, or business process management.
- Strong analytical and reporting skills, including experience working with large datasets and business performance metrics.
- Proficiency with Microsoft 365 tools, particularly Excel, as well as Power BI.
- Demonstrated ability to leverage AI and automation tools to improve workflows, streamline analysis, and reduce manual effort.
- Excellent communication, collaboration, and stakeholder management skills.
- Ability to work independently, manage competing priorities, and become self-sufficient with minimal oversight following onboarding. Preferred Qualifications
- Experience with Microsoft partner data structures and processes, including TPID management, partner reparenting, and partner attribution.
- Familiarity with Microsoft sales tools, reporting platforms, and operational processes.
- Experience supporting Enterprise Partner Sales organizations or related field teams.
- Hands-on experience implementing AI-enabled workflows or automation solutions for reporting, data quality, or partner operations.
Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.