Partner Training & Engagement Lead

Position Summary

The Partner Training & Engagement Lead at St. Mary's Food Bank is responsible for developing, implementing, and managing comprehensive training and partner engagement initiatives that strengthen the knowledge, capacity, and collaboration of St. Mary’s Food Bank’s partner agency network. The role leads implementation of a centralized online training platform, creates and maintains standardized training materials, and establishes a train-the-trainer approach for internal staff. This position also leads regional collaboration meetings, the annual Partner Conference, online meetups, Partner Agency Food Bank tours, and other networking opportunities. Working across Partner Advocacy, Partner Support, and Program Operations, the Lead ensures initiatives support agency success and organizational priorities.

Essential Functions

Training Program Development & Management:

• Assess partner and internal training needs using agency feedback, performance data, program requirements, and strategic priorities.

• Develop, standardize, and maintain agency onboarding, program-specific training, and continuing education content.

• Create all training materials, including facilitator guides, presentations, manuals, job aids, videos, and e-learning modules, in collaboration with subject matter experts.

• Keep training resources current with applicable policies, procedures, and regulatory requirements.

• Coordinate relevant external training partnerships and professional development opportunities.

Online Training Platform Implementation:

• Lead research, selection, implementation, and ongoing administration of a centralized Learning Management System (LMS) with appropriate internal teams.

• Organize online learning pathways for agency onboarding, required program training, and professional development.

• Track training enrollment, participation, completion, and effectiveness; improve platform accessibility and usability.

• Maintain an organized, current digital training and resource library.

Internal Training & Train-the-Trainer:

• Design and implement a train-the-trainer model that equips designated internal staff to deliver consistent agency and program training.

• Develop facilitator materials, standardized presentations, and guidance for trainers.

• Coordinate trainer orientation, refresher sessions, content updates, and quality reviews.

Partner Networking, Collaboration & Events:

• Lead planning and execution of regional collaboration meetings across the service territory, in partnership with regional advocates.

• Lead the annual Partner Conference, including agendas, speakers, learning sessions, registration, logistics, and post-event evaluation.

• Plan and facilitate online partner meetups, peer-learning opportunities, and collaborative networking events.

• Use partner and community feedback to ensure engagement opportunities reflect regional needs.

Impact Measurement & Evaluation:

• Establish goals and measures for training participation, completion, knowledge gains, and partner engagement.

• Collect and analyze feedback from trainings, meetings, tours, and events.

• Report results and recommendations to department leadership and continuously improve programs.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, and applicable professional standards. Provides internal and external customers of St. Mary’s Food Bank with an excellent service experience.

Scope and Complexity

Interacts with all levels of leadership, employees, agency representatives, community neighbors, volunteers, external vendors, and other stakeholders. Requires cross-functional project coordination, facilitation, event planning, and independent prioritization.

Physical Demands/Environment Factors

• Requires sitting, standing, and walking; may be required to lift up to 30 pounds.

• Requires significant use of computers, phones, and general office equipment, along with effective written and verbal communication.

• Requires travel to partner agencies and events throughout the service territory; occasional out-of-state travel may be required.

Minimum Qualifications

• Bachelor’s degree in education, training and development, communications, nonprofit management, or related field; equivalent relevant experience may be considered.

• Three or more years of experience in training, instructional design, program coordination, partner engagement, event planning, or a related field.

• Strong training facilitation, presentation, writing, and instructional material development skills.

• Strong event coordination, project management, organization, and relationship-building skills.

• Proficiency in Microsoft Office and virtual meeting platforms; ability to work independently and across departments.

Preferred Qualifications

• Experience implementing or administering an LMS and developing train-the-trainer programs.

• Experience planning conferences, workshops, or community networking events.

• Previous nonprofit or food distribution experience.

• Bilingual in English and Spanish.

What we offer:

• Competitive Compensation Package:
  • Competitive Pay, including:
    • Salary $58,000, annually
    • 401(k) Retirement Savings Plan with a generous employer match
    • Employee Referral Bonus Program
    • Tuition Assistance
• Comprehensive Benefits:
  • Medical and Insurance Coverage
    • An employee-only medical plan at no cost to you
    • 4 low-cost employee-only, spouse and/or family member medical plans
    • Vision and Dental coverage
    • Health Savings Account generously funded by the employer and Flexible Spending Account options
    • Short- and Long-Term Disability, Life and Accidental Death & Accident Insurance at no cost to you.
    • Employee Assistance and Wellness Programs
    • Optional Pet Insurance and Legal Shield Identity Theft offering
  • Time Off
    • 15 PTO days, accrued bi-weekly, that increases with length of service
    • 40 hours of Personal/Sick time
    • 8 Company Paid Holidays

This is your chance to join a cohesive and welcoming team and make a difference in our Arizona communities. Join our Mission to alleviate hunger.

Qualified candidates are invited to submit their resume and salary requirements to: https://www.stmarysfoodbank.org/careers/

St. Mary’s Food Bank is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.