Looking for more than just a job? At Dominion Payroll, we're building something special-a high-growth, high-energy team that actually enjoys working together.If you're tech savvy, professional, quick to learn, and not afraid to pick up the phone, keep reading. If you're the kind of person who chases solutions instead of waiting for them... you'll fit right in here.Why Dominion Payroll?We're not your typical payroll company-we're the alternative to the big, corporate giants.12x Inc. 5000 honoree (yes, we grow fast)99% client retention + industry-leading NPSCutting-edge, proprietary payroll & HR techLocally owned, people-first cultureReal growth opportunities (we promote from within-often)What You'll DoYou'll be the go-to problem solver for our clients-equal parts payroll expert, investigator, and relationship builder. Deliver a positive client experience through clear, professional communication across phone and email channels, navigating sensitive situations with professionalism and empathy. • Respond to client requests within established Service Level Agreements (SLAs), ensuring timely and thorough resolution of tickets using Zendesk. • Remain available for inbound client calls, providing consistent and reliable support. • Troubleshoot and resolve client issues by leveraging available resources, internal documentation, and team collaboration. • Build foundational product and technical knowledge to effectively support client needs and system functionality. • Build rapport with partners and internal teams through professional and respectful interactions. • Demonstrate intermediate report writing knowledge to support partner data needs and inquiries. • Apply core iSolved Time knowledge, including accruals and workflows, to troubleshoot and resolve common issues. • Troubleshoot issues related to Performance Management, iHire, ZayZoon, iSolved Onboarding, Learn & Grow, and Client User and Employee Self-Service (ESS) roles, escalating appropriately when needed. • Contribute to a positive team environment through collaboration, reliability, and a willingness to learn.What We're Looking ForThis role is perfect for someone who brings energy, grit, and curiosity to the table.Professional, articulate, and customer-focusedTech savvy with strong Microsoft Office skillsFast learner who thrives in a high-growth environmentNot afraid to pick up the phone and solve problems head-onPositive attitude with a "go-getter" mindsetRelentless problem solver-you don't quit, you figure it outOrganized, detail-oriented, and able to multitask Payroll experience or knowledge of tax/wage laws is a bonusOur Culture We don't just talk about culture-we live it.GSD - We take action, move fast, and follow throughRise Above - We push past challenges, expectations, and limits to be our bestPassion - We bring energy and purpose to everything we doExcellence - We don't settle-every detail mattersCommunity - We show up for each other and the communities we serveCreate Culture - We build an environment where people thrive, grow, and enjoy the rideDP No Se Vara - We don't get stuck-there's always a way, and we find itPerks & BenefitsThis is where things get fun: 401(k) with strong company match Generous PTO + paid holidays 16 hours of paid volunteer time Monthly happy hours + team events Dog-friendly office days Friday lunches (yes, really) Early close at 4PM on Fridays Wellness & employee assistance programs Dominion Payroll is an equal opportunity employer committed to building a diverse and inclusive team.If you want a role where you can learn fast, grow quickly, and make a real impact, this might be your next move.