Parts Advisor

Parts Advisor

(John Deere Large Construction & Forestry Equipment Industry)

Location: Williamsport, PA

Salary: $20.00 - $26.00 per hour

Schedule: Full-Time, Hourly - Monday thru Friday

Why Join Five Star Equipment?

At Five Star Equipment, Northern PA and New York State's trusted John Deere Construction & Forestry Dealer, you'll find more than just a job-you'll build a career. Our team is dedicated to providing world-class equipment, service, and support, and we're looking for motivated individuals who want to grow with us.

The Parts Advisor is a branch position assisting the branch's Operations Manager, working as the "face of the branch" for the Parts & Service Departments. The Parts Advisor will foster brand loyalty by providing accurate and timely technical support and offering equipment service programs to customers. Sales experience a plus, as the Parts Advisor will offer service program upsells as a problem solver when the opportunity exists. Strong phone communication skills are important.

What You'll Get:

• Competitive pay - Based on Experience
• Generous PTO + 7 Paid Holidays
• 401(k) with Company Match
• Comprehensive medical, dental, and vision benefits
• Ongoing training & rewards programs
• A fantastic work-life balance
• A supportive, friendly team environment

What You'll Do:

• Serve as the first point of contact for walk-in and phone-in rental customers.
• Build strong relationships with clients while identifying new rental opportunities.
• Prepare quotes, process rental orders, and follow up to close sales.
• Provide exceptional service and technical product recommendations.
• Coordinate with the operations team to ensure on-time deliveries and pickups.
• Maintain accurate records in our CRM and rental management systems.
• Upsell and cross-sell rental solutions to maximize customer value.
• Participate in training (online and in-person) to stay current with John Deere equipment.
• Support company safety, conduct, and policy standards in every interaction.

What We're Looking For:

• High School diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 2+ years of inside sales, customer service, or rental industry experience preferred.
• Knowledge of construction/industrial equipment is a strong plus.
• Tech-savvy: able to use CRM tools, Microsoft Office Suite, and rental software.
• Excellent communication and multitasking skills.
• Self-motivated with the drive to meet and exceed goals.
• A positive team player who thrives in a fast-paced environment.

About Us

Five Star Equipment proudly operates seven branch locations across Northern PA and New York, serving 57 counties with the full line of John Deere Construction & Forestry equipment. We're committed to supporting our customers with world-class service, expansive parts inventories, and a dedicated team of professionals.

Our Locations: Dunmore, PA • Williamsport, PA • Waterford, PA • Kirkwood, NY • Rochester, NY • Syracuse, NY • Orchard Park, NY