The primary mission of this role is to support gross profit growth and customer retention through daily interactions with both internal teams and external customers. The ideal candidate is organized, detail-oriented, and customer-focused, with the ability to balance selling, problem-solving, and operational efficiency in a fast-paced environment.
Identify and recommend parts needed for vehicle repairs
Quote repairs using established pricing structures
Source and supply parts to support customer and service department needs
Use effective selling skills to maximize parts sales
Track and document lost sales opportunities
Submit and manage special-order parts
Maintain working knowledge of vehicle components and systems
Process warranty and customer returns accurately
Receive and stock incoming parts shipments
Collaborate with Service, Sales, and other dealership departments
Take initiative to resolve issues and improve workflows
Manage time effectively to meet daily and departmental goals
Knowledge of Chrysler, Dodge, Jeep, Ram, and Mopar parts and accessories preferred
Familiarity with eCommerce initiatives, warranties, sales programs, and promotions
Ability to accurately record parts sales using a Dealer Management System (DMS)
Experience working cross-functionally to convert parts customers into service customers
Strong problem-solving and organizational skills
Ability to manage workload while meeting established performance goals
Ross Downing Chrysler Dodge Jeep Ram of Mobile is an equal opportunity employer and does not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
| Location | Mobile, Alabama |