Description
This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.
The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.
Essential Functions
· Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Misson.
· Sales of parts to customers over the phone, via fax, e-mail or in person. Serves as a point of contact for parts customers.
· Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction.
· Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
· Ensures that product information systems are kept current and new product information is updated.
· Assists customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis.
· Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
· Performs other duties assigned.
Knowledge, Skills, and Abilities
- Demonstrate well-organized skills.
- Demonstrate good phone and people skills.
- Must be proficient with computers. Experience with a computerized parts management system highly desired.
- Must be capable of working in a fast-paced environment.
- Demonstrate excellent attention to detail.
- Must have excellent attendance and work performance.
- Must be self-motivated with a high commitment to completing tasks in a timely manner.
Requirements
Education and Experience:
· High School diploma or GED required.
· Minimum 2 years of customer service experience required. Parts store experience highly desired.
· Must have a valid drivers' license.
· Must be able to obtain forklift certification.
Supervisory Responsibilities:
· None
Travel:
· Up to 5%
Physical Requirements:
· This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.
· This role frequently communicates with others, must be able to exchange accurate information in these situations.
· This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
· Occasionally moves materials or equipment weighing up to 10 lbs.
Work Environment:
· This job is generally performed in a professional office environment.
· Frequently works at fast pace with unscheduled interruptions.
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.