Parts Sales Representative - Counter

Summary:

The Parts Sales Representative - Counter role at CSM Kenworth in Richfield provides customers with outstanding customer service. This includes, but is not limited to, identifying replacement and warranty parts, tracking and shipping parts.

Responsibilities:

• Sells heavy duty and/or light duty truck parts
• Provide incredible customer service by utilizing in-depth knowledge of truck parts, programs, and policies.
• Maintain thorough knowledge of all products and services sold by the company
• Conquest and grow new accounts

Duties:

• Maintains liaison with important customers
• Promotes the sale of parts and accessories and is an adviser to wholesale or retail customers
• Successfully completes product and sales training courses as assigned
• Develops and maintains full working knowledge of all company systems, procedures, and policies
• Maintains parts-related correspondence
• Keeps up to date on new products

Education, Skills, Experience:

• High School Diploma, Associate's degree (AA) preferred
• Prior sales experience
• Computer, mathematical and customer service skills
• Ability to work in a dealership environment to include 8 - 12-hour days with frequent exposure to weather elements
• Ability to demonstrate or display extensive product knowledge to customer and staff to assist with purchase decisions
• Must be highly organized, detail oriented and results driven

Work Environment, Physical Demands:

• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
• Ability to work in a dealership environment to include 8 - 12-hour days with frequent exposure to weather elements

CSM Job Standards Accountabilities:

Communication - Visual and Verbal: Listening, speaking, and signaling so others can understand. Communicate in spoken English well enough to be understood by others.

Teamwork: Working cooperatively in a professional demeanor to complete work assignments.

Health, Safety, and Security: Recognize and mitigate safety hazards including hazardous materials, environmental hazards, and accident conditions on a construction site. Follow appropriate security procedures.

Scheduling and Coordinating: Making arrangements that fulfill all requirements as efficiently and economically as possible.

Problem Solving/Decision-making: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.

Adaptability and Lifelong Learning: Being open to change and to considerable variety in the workplace. Understanding the importance of learning new information for future problem solving and decision making.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.